Terms & Conditions of Service

These T&C are the operational rulebook for every Service offered by Served 123 LLC. They describe how each Service is performed, what the Client must supply, and the operational expectations that apply at every stage.

These T&C operate together with three related documents that govern other aspects of the Client relationship:

• Master Terms of Service. Controls legal rights, dispute resolution, arbitration, liability limits, indemnification, governing law, and venue. Available at served123.com/terms-of-service.
• Refund & Cancellation Policy. Controls cancellation, refund eligibility, payment terms, late fees, chargebacks, and internal dispute resolution. Available at served123.com/refund-and-cancellation.
• Supplementary Costs & Disclosure Terms. Controls when supplementary fees apply, how they are authorized, and the complete fee schedule. Available at served123.com/supplementary-costs.

These T&C apply to every Order placed with Served 123 LLC, regardless of which specific Service is requested. All Orders are subject to the following general operating principles:

• Email-first communication. All correspondence is conducted via email at info@served123.com or through the Company's secure portal. Clients must monitor their inbox (including spam and quarantine) and respond within five (5) Business Days when clarification is requested. Failure to respond may result in a hold or cancellation pursuant to the Refund & Cancellation Policy.
• Payment first. No work commences until full payment is received and cleared. Orders are not confirmed until the Company issues an acknowledgment following payment verification.
• Client responsibility for documents. Clients are solely responsible for the accuracy, legal sufficiency, and completeness of all documents submitted. The Company processes and transmits documents as provided — it does not review them for legal adequacy or strategic effect.
• No parallel execution assumed. Multiple Orders are not processed simultaneously unless explicitly agreed in writing prior to Order placement. Turnaround times may vary based on field capacity, geography, and volume.
• Sensitive data redaction. Clients must redact all personally identifiable information or privileged content not necessary for the Service before submission. The Company disclaims liability for inadvertent exposure of improperly submitted data.
• One job, one address. Unless explicitly bundled in writing, each physical address and each named recipient constitutes a separate Order.
• Diligent effort, not guaranteed result. Fees compensate for time, expertise, travel, and coordination. The Company does not guarantee successful service, court acceptance, or any specific outcome.

The Company will accept instructions, scope changes, cancellations, and authorizations only from authorized contacts associated with the Client's account or matter.

The Company maintains the following communication and status-update commitments at no additional cost:

• Automatic milestone updates. Email updates are issued on Order acknowledgment, dispatch, after each attempt, on completion, and on Affidavit issuance.
• On-demand updates. Clients may request a status update at any time without surcharge. Responses are typically provided within one (1) Business Day during business hours.
• Direct line to a coordinator. Every Order is supported by a knowledgeable coordinator who can be reached during business hours for substantive questions about the matter.
• Quiet hours. Non-urgent updates are not transmitted outside the Client's standard business hours. Time-critical alerts may be sent any time.

All documents submitted to the Company in connection with an Order are treated as confidential and privileged work product of the Client. The Company maintains the following confidentiality commitments:

• Access on a need-to-know basis. Documents and case details are accessible only to Company personnel and authorized subcontractors directly performing the Order.
• Secure transmission. Outgoing transmissions to subcontractors and field operatives are sent through secured channels. Inbound documents from Clients are stored on access-controlled systems.
• Subcontractor confidentiality. Subcontractors and field operatives are bound to the same confidentiality standards through written agreement before any matter is assigned.
• No third-party disclosure. Documents and case details are not disclosed to any third party except as necessary to perform the Order, as required by law, or as required to defend the Company against a claim by the Client or recipient.
• NDA on request. Volume and law-firm clients may request a written non-disclosure agreement governing the relationship. Standard NDAs are provided without cost.
• Attorney work-product respected. The Company treats documents marked or apparently subject to attorney work-product or attorney-client privilege with heightened care and does not voluntarily produce them in response to third-party demands without notifying the Client.

By submitting an Order, the Client certifies that the requested Service is sought for a lawful purpose and not in furtherance of any of the following prohibited uses:

• Harassment, stalking, intimidation, or threats against any individual;
• Debt collection without proper licensing under the Fair Debt Collection Practices Act and applicable state law;
• Retaliation against any individual for engaging in legally protected activity, including whistleblowing or filing a discrimination complaint;
• Locating a victim of domestic violence, sexual assault, or stalking in violation of any protective order or address-confidentiality program;
• Identity theft, fraud, or any other criminal purpose;
• Circumventing legal protections or court-imposed restrictions; or
• Any purpose that would require the Company or a subcontractor to violate a law, court order, rule of professional conduct, or industry regulation.

The Company maintains operational standards that meet or exceed the requirements of every jurisdiction in which it performs work:

• State licensing. Where any state, county, or municipality requires licensure, registration, or certification of process servers, the Company and its field operatives maintain current credentials in good standing for that jurisdiction.
• Professional accreditation. The Company maintains membership in good standing with the National Association of Professional Process Servers (NAPPS) and applicable state professional associations.
• Continuing education. Coordinators and field operatives complete ongoing training on jurisdiction-specific rules, recent statutory and rule changes, safety, and de-escalation.
• Background screening. All Company personnel and field operatives complete background screening consistent with industry standards before any client matter is assigned.
• Notarial compliance. Notarial acts are performed only by commissioned notaries operating within their commissioned jurisdiction and in accordance with applicable state notary law.
• Credentials on request. Proof of licensure, accreditation, and insurance is available upon request from authorized Client contacts.

The Company maintains commercial insurance coverage and bonding consistent with industry standards and jurisdictional requirements:

• General liability. Commercial general liability coverage protecting against third-party bodily injury and property damage claims arising from Company operations.
• Errors & omissions. Professional liability coverage where applicable to the Services performed.
• Process-server bonds. Field operatives are bonded as required by the law of any jurisdiction that imposes a bonding requirement on private process servers.
• Notary bonds & E&O. Commissioned notaries operating on Company assignments maintain notary bonds and notary E&O coverage at the levels required by their commissioning state.
• Certificate of insurance. A certificate of insurance is available upon written request from authorized Client contacts. Clients requiring the Company to be named as an additional insured under a Client policy must request this in writing as part of the Master Services Agreement.

The Company performs work directly in many jurisdictions and engages vetted local subcontractors and field operatives in others to provide consistent nationwide coverage.

• Vetting. Subcontractors are vetted for licensure, professional standing, insurance, accreditation, and historical performance before any work is assigned. Vetting is repeated periodically.
• Same standards. All subcontractors operate under written agreements binding them to the same confidentiality, documentation, and quality standards described in these T&C.
• Single point of accountability. The Company remains the Client's single point of accountability regardless of whether a subcontractor performs the field work. Clients direct all communications, instructions, and complaints to the Company — not to the subcontractor.
• No direct contracting. Clients shall not solicit, directly engage, or attempt to contract independently with any subcontractor introduced through a Company Order during the engagement and for twelve (12) months thereafter.
• Subcontractor identity. The Company may disclose the identity of the subcontractor performing a given field assignment upon Client request; subcontractor identity is otherwise not disclosed.

Each service address is treated as a unique job. Each Order includes up to three (3) diligent service attempts, made at varied times and on different days to satisfy legal diligence standards in the applicable jurisdiction. Attempts are documented with precise date, time, method, GPS location, and outcome.

Timeframes below apply to the first attempt only — not job completion:

• The Company is not responsible for delays caused by recipient evasion, inaccessible properties, lack of building access codes, inclement weather, or legal holidays;
• Proof of service (Affidavit) is delivered in PDF format via email unless a different format is requested in writing prior to job completion;
• Affidavit amendments must be requested within three (3) Business Days of receipt; requests received after this window will not be honored as part of the original Order;
• Client-provided incorrect addresses do not constitute grounds for refund — address accuracy is the sole responsibility of the Client;
• The Company is not responsible for lost cases, dismissed claims, or missed deadlines resulting from unsuccessful service attempts.

Service of process upon a corporation, limited liability company, partnership, or other business entity must be effected on the entity's registered agent, an officer or managing agent, or another individual authorized by statute to accept service for the entity.

• Registered agent identification. Clients should identify the registered agent at the time of Order. Where the Client does not identify the agent, the Company will conduct a Secretary of State lookup at no additional charge.
• "c/o REGISTERED AGENT" caption. The Affidavit will identify the entity served and include "c/o [Registered Agent Name]" in the description of service to clearly establish the agent's authority.
• Authorized personnel. Where the registered agent is unavailable, the Company may serve another individual statutorily authorized to accept service (officer, director, managing agent, or other authorized representative) and document the basis for that person's authority on the Affidavit.
• Corporate service-of-process companies. Service through commercial registered-agent companies (CT Corporation, CSC, National Registered Agents, etc.) follows that company's intake procedures and may involve a same-day acceptance and tracking number.
• Multiple officers at one address. Service on multiple officers or representatives of the same entity at a single address constitutes a single Order; service on the entity at multiple physical locations (e.g., headquarters and a branch office) constitutes separate Orders.
• Dissolved or non-existent entities. Where an entity has been dissolved, merged, or is not registered to do business in the destination state, the Company will report the finding to the Client; no refund accrues for the field work performed to make that determination.

Service on a recipient at their place of employment is permitted in most jurisdictions but is subject to operational rules designed to balance the Client's interest in successful service with the recipient's professional environment and applicable employer policies.

• Discretion required. Field operatives will attempt service in a manner that minimizes disruption to the recipient's workplace, avoids announcing the nature of the documents in the presence of co-workers, and respects employer access rules.
• Employer cooperation. Where an employer refuses access, requires advance scheduling, or insists service take place in a designated area (HR office, security desk), the Company will attempt to coordinate consistent with statutory requirements. Some employers (particularly large corporations and healthcare facilities) require sign-in procedures or appointments.
• Substitute service at workplace. Some jurisdictions permit substitute service on a manager, supervisor, or designated agent at the workplace; the Company will only effect substitute service where statute or case law clearly permits the practice in that jurisdiction.
• "(PLACE OF BUSINESS)" notation. The Affidavit will identify the service location as the recipient's place of business and document the specific address, suite, and access pathway used.
• Shift coordination. Service timed to a specific shift, lunch hour, or known schedule is treated as a Specific-Time Service Request and may incur supplementary fees under the Supplementary Costs & Disclosure Terms.
• Restricted workplaces. Workplaces inside hospitals, schools, military bases, courthouses during proceedings, or other restricted facilities are governed by § 26 (Restricted & Inaccessible Locations).

"Posting" or "Nail & Mail" service refers to statutory methods by which process is effected by affixing the documents to the recipient's premises (typically the front door) and following with mailing of a copy, where authorized by court order or applicable statute after diligent attempts at personal service.

• Court order or statute required. Posting is not a default method — it requires either (a) a court order authorizing alternative service, or (b) a specific statute permitting posting in defined circumstances (commonly evictions, landlord-tenant matters, or "conspicuous-place" service).
• Diligent attempts first. Most jurisdictions require diligent attempts at personal service before posting is authorized. The Company will document the personal-service attempts that precede a posting attempt and tender the documentation with the Affidavit.
• Mailing component. Most statutes require posting to be followed by mailing a copy of the documents to the recipient's last known address. The Company performs the mailing component as part of the Order and documents proof of mailing.
• Affidavit format. The Affidavit will use posting-specific language identifying the method, the substantive efforts made to effect personal service before posting, and the date and means of mailing.
• Photograph documentation. Where authorized and safe to do so, the field operative will photograph the posted documents in place to corroborate execution.

Eviction and unlawful-detainer matters are governed by jurisdiction-specific statutes that frequently impose unique notice, posting, and timeline requirements. Service is performed in strict accordance with the destination state's eviction-service rules.

• Notice-specific timing. Many eviction statutes specify the day-count for the underlying notice (3-day, 5-day, 7-day, 30-day) and how that count is calculated. Clients should specify the type of notice and the calculation method on the Order.
• Posting on first attempt. Several jurisdictions permit eviction notices to be posted on the first attempt rather than requiring multiple personal-service attempts. The Company will follow the destination state's specific rule.
• Multi-recipient eviction. Where multiple tenants reside at the same premises, service may be effected on one tenant on behalf of all where authorized by statute. Clients should specify whether each tenant is named and whether individual service is required.
• Tenant-rights jurisdictions. Some municipalities (including rent-control jurisdictions and tenant-protection cities) impose additional notice or filing requirements beyond state law. Clients are responsible for identifying any local requirements that exceed state minimums.
• Lockouts. The Company does not perform physical lockouts, set-outs, or removal of tenant property. Those functions are reserved to the sheriff, marshal, or other court-authorized officer.

Service of trial subpoenas, deposition subpoenas, and hearing subpoenas often requires more than the mechanical delivery of documents — particularly where statutory witness fees must be tendered concurrently with service, or where the Client requires active coordination of the witness's appearance.

• Statutory witness fees. Federal Rule 45 and many state rules require that statutory witness and mileage fees be tendered to the witness at the time of service. The Company will advance these statutory fees as a pass-through cost where authorized and itemize them at cost.
• Witness coordination. Where the Order includes active witness liaison — confirming appearance, coordinating with counsel, arranging escort to the courthouse on the trial date — that scope is treated as a Trial Subpoena Coordination service and may incur supplementary fees under the Supplementary Costs & Disclosure Terms.
• Subpoena duces tecum. Subpoenas commanding the production of documents (subpoena duces tecum) are served the same way as standard subpoenas, but the Company will not assist with the recipient's compliance, document collection, or production logistics unless retained for that work separately.
• Recipient refusal. Where a recipient refuses to accept a subpoena or refuses to tender witness fees, the Affidavit will document the refusal. Refusal does not invalidate service under most jurisdictions where the field operative leaves the subpoena in the recipient's proximity and announces its nature.
• Subpoena timing rules. Many jurisdictions require subpoenas to be served a minimum number of days before the compelled appearance (typically 7–15 days). The Client is responsible for confirming the applicable rule and submitting the Order with adequate lead time.

Some matters require that multiple recipients be served simultaneously or in a specific sequence to prevent one recipient from alerting others, dissipating assets, or otherwise frustrating the litigation. The Company offers coordinated multi-party service for these scenarios.

• Simultaneous coordination. Multiple field operatives are dispatched to multiple addresses with synchronized timing so that all recipients are served within a defined window (typically 15–30 minutes of one another).
• Sequenced coordination. Alternative arrangements where one recipient must be served before another — for instance, serving a primary defendant before nominal defendants, or completing service on a corporate entity before serving its officers.
• Multi-state coordination. Where coordinated recipients are located in multiple states, the Company manages cross-jurisdictional dispatch through its network. Multi-state coordination may incur supplementary fees under the Supplementary Costs & Disclosure Terms.
• Confidentiality and operational security. Coordinated multi-party Orders are handled with heightened confidentiality. The Company will not disclose related-recipient information to any served party.
• Restraining-order and TRO simultaneity. Temporary restraining orders, asset-freeze orders, and similar emergency relief frequently require simultaneous service on multiple defendants. These matters are prioritized for dispatch upon receipt.
• Outcome variability. Coordinated service does not guarantee that all recipients will be home or available at the synchronized time. Where any recipient is not present, the Company will continue diligent attempts at that recipient consistent with the standard three-attempt rule, while the other simultaneous services remain valid.

The Company's subpoena domestication process includes: document review for formatting compliance, state-compliant preparation, filing with the correct receiving court, follow-up retrieval of the issued subpoena, and service upon the designated recipient. Clients must submit:

• The original foreign or out-of-state subpoena issued by the originating court;
• Confirmation that the subpoena complies with the laws of the originating jurisdiction;
• Full case caption details including case number, court name, and all party names as they appear in the action;
• The name, address, and entity type of the subpoena recipient.

Foreign subpoenas incur an additional fee that will be disclosed at invoicing. Each domestication is treated as a separate process — reuse of previously prepared documents for other matters, jurisdictions, or recipients is not permitted.

County-level venue. UIDDA filings must be made in the county where discovery is to occur, which is determined by the witness's address rather than mailing city or ZIP. The Company verifies county-level venue before filing.

Skip tracing is offered exclusively for lawful legal purposes in direct support of service of process. Permitted uses include identifying a current address for service, locating a debtor by a licensed creditor, verifying a witness's whereabouts, or identifying parties for litigation. Clients must not use skip-trace results for harassment, surveillance, stalking, marketing, or any unlawful purpose.

Most standard searches are completed within one (1) to three (3) Business Hours. Complex or restricted record searches, multi-state lookups, or searches involving alias usage or deliberate evasion may take longer and will be communicated to the Client.

• A skip trace is considered complete upon identification of the most likely current address or known point of contact based on available data;
• Results do not guarantee the subject will be present at the identified location or that service will be successful;
• No refunds are issued for limited, partial, or inconclusive results when a diligent search has been conducted;
• The Client is solely responsible for verifying and acting on results; the Company makes no warranty as to the current accuracy of any data point returned;
• Results are single-use, delivered in writing, and tied to the specific Order for which they were requested.

Court document retrieval includes: travel to the specified courthouse, case lookup and identification, physical or digital copy procurement, and secure delivery to the Client via email in PDF format. Service fees are per retrieval event and are non-refundable regardless of court outcomes or document availability.

Clients must supply all of the following prior to Order acceptance:

• Full case number as it appears in court records;
• Full legal names of all parties as they appear in the case caption;
• The courthouse name, branch, division, and physical address;
• The specific document(s) or filing(s) requested and the approximate date of filing if known.

The Company provides physical and electronic court filing services depending on the applicable jurisdiction and the court's accepted filing methods. Physical filing involves hand-delivering documents to the courthouse clerk's office. Electronic filing (e-filing) is available where courts accept third-party filer submissions.

In-person filing standard. All physical court filing is performed by an authorized representative who waits at the counter for issuance where applicable and retrieves issued documents from the clerk's office. The Company does not file court documents by mail.

The Company is not responsible for the formatting, legal sufficiency, procedural accuracy, or substantive content of any documents submitted by the Client. Clients are solely responsible for ensuring their documents comply with all applicable local rules, standing orders, and court-specific formatting requirements.

Court filing fees, if any, are the sole responsibility of the Client and will be disclosed prior to submission as pass-through costs. The Company will not advance court fees on the Client's behalf without prior written agreement.

Mobile notary services are provided based on availability and geographic coverage. The Company dispatches licensed, commissioned notaries to the Client's designated location. All signers must be present at the scheduled appointment time with a valid, unexpired, government-issued photo identification.

• Cancellations. All cancellations must be submitted in writing at least 24 hours in advance of the scheduled appointment time. Late cancellations and no-shows are subject to the Refund & Cancellation Policy, including the standard 33.33% administrative retention, and result in full fee retention where the field operative has been dispatched.
• Travel and wait time. Travel time to and from the signing location and reasonable wait time (up to 15 minutes) are included in the base fee. Extended wait time beyond 15 minutes is billed at the applicable hourly rate.
• Unprepared signers. If a signing cannot be completed because a signer is unavailable, lacks proper ID, refuses to sign, or the documents are not ready, the full fee will be retained and a new Order must be placed for any subsequent attempt.
• Notary capacity. Notaries may only notarize the type and number of documents specified in the Order. Additional documents added at the time of signing may require a new Order or supplemental fee.
• Safety and discretion. The Company reserves the right to cancel or discontinue any notary assignment at any time based on safety concerns, scope creep, or resource unavailability. Where an assignment is discontinued, refund eligibility is governed by the Refund & Cancellation Policy.
• Notary scope. The Company does not provide legal advice regarding document content, signing requirements, or the legal effect of any notarized instrument. Clients should consult legal counsel before presenting documents for notarization.
• Remote online notarization (RON). Where available and permitted by the signer's state and the receiving party's acceptance, RON is offered as an alternative to in-person mobile notary. RON requires a webcam, government-issued photo ID, and a knowledge-based authentication step.

Apostille facilitation includes: document intake and review for eligibility, coordination of notarization if required, submission to the appropriate Secretary of State office, and return of the apostilled documents to the Client via secure email (PDF) or physical mail where required. Turnaround times are dictated by the issuing state agency and cannot be guaranteed by the Company.

• Clients are responsible for ensuring their documents are valid, unexpired, and eligible for apostille under the laws of the issuing state before submission;
• State processing times vary significantly — standard processing may take 2–8 weeks; expedited processing is available where offered by the state at additional cost;
• The Company is not liable for rejections or delays due to document errors, ineligibility, issues within the Secretary of State's office, or courier failures during return delivery;
• International apostille requirements vary by destination country; the Client is solely responsible for confirming the receiving country accepts apostilles issued by the relevant U.S. state;
• Non-Hague countries may require consular legalization in addition to or instead of apostille; the Company can coordinate consular legalization upon written request as a separate Order.

Courier services include physical pickup and delivery of legal documents, court filings, time-sensitive instruments, or any other materials specified in the Order. All delivery instructions, including recipient name, exact address, access codes, and delivery window, must be confirmed in writing prior to dispatch.

• Estimated delivery windows. Delivery estimates are not guarantees and depend on traffic, weather, building access, and courier availability. Time-critical deliveries should be communicated clearly at the time of Order.
• Failed delivery. The Company is not responsible for failed delivery due to incorrect recipient information, refusal to accept, restricted or gated access, or inaccessible locations. Re-delivery requires a new Order and additional fee.
• Proof of delivery. The Company documents all deliveries with date, time, GPS location, and recipient acknowledgment where possible. Proof of delivery is provided upon request.
• Document condition. Clients are responsible for ensuring documents are properly packaged and labeled. The Company is not liable for damage to improperly prepared materials.
• High-value items. Courier services are not insured for high-value items absent prior written agreement and additional coverage. Clients shipping cash, valuables, or irreplaceable originals should notify the Company in advance.

Investigative services include but are not limited to: surveillance and stakeout operations, piracy enforcement audits, asset verification, background confirmation, and field verification activities. All assignments are conducted strictly in accordance with applicable local, state, and federal law.

• No outcome guarantees. The Company makes no representations or warranties regarding the findings, conclusions, or actionable results of any investigative assignment.
• Billing basis. Clients are billed based on time, resources, and expenses allocated to the assignment — not based on findings or outcomes.
• Right to discontinue. The Company reserves the right to discontinue or suspend any investigation where legal, safety, or ethical concerns arise, with written notice to the Client. Where an assignment is discontinued, refund eligibility is governed by the Refund & Cancellation Policy.
• Findings documentation. All findings are documented and delivered in a written report consistent with professional investigative standards.
• Lawful purpose required. Clients must certify that the investigation is for a lawful purpose pursuant to § 06. The Company reserves the right to verify the legitimacy of any request and to decline any Order at its sole discretion.
• Licensed investigators. Where state law requires a licensed private investigator to perform the requested work, the Company engages or partners with appropriately licensed investigators in the destination jurisdiction.

International service of process is offered in three primary forms:

Additional fees apply for international services including foreign-agent fees, translation costs, diplomatic fees, courier costs, and any government-imposed charges. All fees will be disclosed prior to Order acceptance as pass-through costs.

The Company cannot guarantee service — and will not attempt service without prior authorization — at the following types of locations:

• Military bases, installations, federal buildings, and Department of Defense facilities (active or reserve);
• Federal buildings, government offices, or secure government facilities;
• Correctional facilities, jails, prisons, or immigration detention centers;
• Embassies, consulates, and diplomatic missions;
• Native American tribal lands where tribal jurisdiction restricts private process servers;
• Psychiatric facilities, hospitals, or other institutions where access is controlled by staff;
• Secured high-rise buildings, guarded private estates, or gated communities without management cooperation;
• Active courtrooms, judicial chambers, or jury rooms during proceedings.

For restricted locations, the Company can assist in arranging service through a sheriff, U.S. Marshal, or other court-authorized authority. This arrangement incurs separate fees and extended timelines that will be communicated before any work is commenced.

The following service-level targets apply under ordinary operating conditions. SLAs are target commitments and may be adjusted by force majeure, court closures, weather emergencies, or matters carrying authorized supplementary conditions that materially affect timing — in each case with prompt written notice.

Documentation supporting every attempt is a core operational standard. The Company maintains the following documentation practices for all field assignments:

• GPS-stamped attempts. Every attempt is logged with GPS coordinates, date, time, and method. GPS logs are retained as part of the case file and may be produced upon request to substantiate service or non-service.
• Field operative observations. Each attempt is documented with the operative's observations, including premises type, vehicles present, lights, signage, and any conversation with persons at the premises.
• Photo documentation. Where authorized and safe, field operatives photograph the premises, posted documents, refusal incidents, or other features that corroborate the attempt. Photos are not taken inside private dwellings without consent and are not taken in any setting where prohibited by law.
• Video documentation. Video is captured only where authorized by the Client in writing and permitted by law. Recording in private dwellings, public restrooms, and other expectation-of-privacy locations is not permitted. Video is governed by destination-state recording laws (one-party vs. two-party consent jurisdictions).
• Affidavit accuracy. Affidavits reflect actual events as documented. The Company does not draft Affidavits to reflect outcomes that did not occur and will not amend an Affidavit to change a factual statement about what was observed in the field.
• Court-format compliance. Affidavits are prepared in the format required by the receiving court, including jurisdictional jurat language, perjury affirmations, and any required certificate of conformity.
• Production of underlying records. Documentary backup — GPS logs, attempt logs, operative reports, photographs, and pass-through receipts — is provided promptly upon Client request, at no charge.

Any material change to the original Order constitutes a new, separately billed Order. Material changes include but are not limited to:

• A new or updated service address (including corrections to a previously provided address);
• Newly issued, amended, or superseded documents replacing those in the original Order;
• A fresh set of attempts required after the original three (3) attempts have been exhausted;
• Extension of scope to a new party, case, or jurisdiction;
• A change in service type (e.g., upgrading from Standard to Rush, or shifting from personal to posting service);
• Conversion of the matter following a recipient's relocation, evasion pattern, or workplace change.

The Company retains records of all paid, completed Orders — including submitted documents, Affidavits, correspondence, attempt logs, GPS data, and service records — for a period of seven (7) years from the date of job completion. This retention period is maintained for legal compliance, dispute resolution, and evidentiary purposes.

• Clients may request earlier deletion of their records in writing at info@served123.com; however, the Company reserves the right to retain records required by law, by ongoing legal proceedings, or by chargeback or dispute defense;
• Documents from unpaid or abandoned Orders are not retained and are automatically purged after a reasonable administrative period;
• Clients are solely responsible for retaining their own copies of all submitted and returned documents; the Company is not liable for the Client's failure to archive their materials;
• Duplicate or replacement copies of previously delivered documents may be requested for a nominal administrative fee;
• Records subject to a litigation hold, subpoena, or other legal process are retained beyond the standard period as required.

Service-specific questions, operational inquiries, status updates, and document submissions should be directed to: