Mon–Fri 9 AM – 5 PM · Nationwide
This Refund and Cancellation Policy ("Policy") governs all cancellations, refund eligibility, payment terms, late charges, internal dispute resolution, chargeback procedures, arbitration, and related matters between the Client and Served 123 LLC ("the Company," "we," "us," or "our"). By remitting payment for any service, the Client expressly agrees to be bound by this Policy in its entirety, whether or not the Client has read it in full.
This Policy is incorporated by reference into the Terms of Service and the Supplementary Costs & Disclosure Terms. Where any apparent conflict exists between this Policy and another document, this Policy controls as to cancellation, refund, payment, and dispute matters.
Administrative role. The Company is an administrative legal-support provider, not a law firm. The Company executes Client instructions and submits Client-prepared documents to courts, clerks, and government agencies exactly as provided. The Company does not review, draft, edit, correct, or evaluate the legal sufficiency of Client documents. Outcomes determined by third parties — clerks, courts, agencies, recipients, foreign governments — are outside the Company's control and do not give rise to refund rights.
The following capitalized terms shall have the meanings ascribed to them below wherever they appear in this Policy:
Served 123 LLC, its officers, employees, agents, subcontractors, and authorized representatives.
Any individual, attorney, law firm, business entity, or party that submits an Order, remits payment, or otherwise engages the services of Served 123 LLC.
Any service request, work order, quote acceptance, or engagement initiated by the Client through any channel — including the Company's website, email, phone, or portal.
Any service offered by the Company, including but not limited to process service, subpoena domestication, skip tracing, court filing, affidavit preparation, document retrieval, recording services, apostille facilitation, and ancillary legal support.
The point at which the Company has initiated any internal work in furtherance of an Order, as more fully described in § 06.
A notarized written declaration by a process server or other authorized agent attesting to the manner, date, time, and place of service or attempted service.
A documented record produced by the Company evidencing an in-person filing, recording, or submission attempt — including timestamp, location, representative ID, and outcome — used in lieu of an Affidavit for filing-type Services.
Any day other than Saturday, Sunday, or a federal banking holiday observed in the United States.
Any fees charged by third-party payment processors (including but not limited to PayPal, Square, Stripe, or credit-card networks) in connection with the Client's payment.
Fees paid by the Company on the Client's behalf to a third party — including court filing fees, recording fees, Secretary of State fees, witness fees, sheriff fees, foreign agent fees, translation fees, and apostille fees. These are advanced as Client costs, not Company revenue.
Any payment reversal, dispute, or credit-card claim initiated by the Client with a financial institution, card issuer, or payment processor.
The Served 123 LLC Master Terms of Service, as amended from time to time, available at served123.com or upon request.
By submitting an Order, remitting payment, signing a quote or work order, accepting delivery of an Affidavit, or otherwise availing yourself of any Service, the Client acknowledges and agrees that:
The Company performs all Services diligently and professionally in accordance with the instructions and information provided by the Client. Outcome is not guaranteed, and outcomes determined by third parties are expressly outside the Company's responsibility. This applies across all categories of Service, including process service, court filing, recording, apostille, document retrieval, subpoena domestication, and any other administrative submission. Factors entirely outside the Company's control — including but not limited to:
Client expressly acknowledges that Service fees represent payment for labor, expertise, time, travel, coordination, and diligent effort — not for guaranteed results. The inability to complete service, the rejection of a filing, or any adverse third-party determination does not constitute grounds for a refund when due diligence has been performed and documented.
The Company cannot perform standard service in certain restricted environments without advance credentialing, third-party coordination, or specialized authorization. Clients are responsible for disclosing any known restrictions at the time of Order submission.
International process service is materially different in workflow, timeline, and risk profile from domestic service. The following refund terms apply specifically to international Orders:
Once coordination with a foreign private process server, in-country agent, or local solicitor has been initiated, this Order is non-refundable. Informal international service may take approximately 2–6 weeks from initiation depending on the destination country, local cooperation, and recipient availability.
Hague Convention service through a destination country's Central Authority is non-refundable upon transmission to the originating state's authorized intermediary. Timing varies dramatically by country, ranging from 3 to 12 months or more.
Letters Rogatory Orders are non-refundable immediately upon initiation of any government or diplomatic contact. Letters Rogatory typically take 10 to 18 months or more to complete, subject to the cooperation of the foreign government, the U.S. Department of State, and applicable diplomatic channels.
An Order is considered active — and all sales are considered final — upon the initiation of any one or more of the following activities by the Company:
Cancellation requests must be submitted in writing to info@served123.com. Verbal or phone cancellations are not accepted and will have no effect on this Policy. The eligibility and amount of any refund are determined by the stage of the Order at the time the written cancellation request is received and acknowledged by the Company.
If a Client requests cancellation before any work has commenced and the Company confirms in writing that no internal activity has been initiated, the Company may issue a partial refund at its sole discretion. The 33.33% administrative deduction described in § 08 applies to all pre-commencement refunds, and all Processing Fees charged by third-party payment processors are non-refundable without exception.
If any work has commenced (as defined in § 06), the Order is non-refundable regardless of when the cancellation request is submitted. This applies even if a first field attempt or filing has not yet been made. Administrative costs are incurred from the moment internal processing begins and are not subject to reversal by subsequent cancellation.
A cancellation request is not effective until the Company has acknowledged receipt in writing. Work performed by the Company between the Client's transmission of the request and the Company's acknowledgment shall be deemed performed in good faith and counts toward Commencement under § 06.
This deduction is applied before any Processing Fees are calculated. Processing Fees charged by third-party payment processors (PayPal, Square, Stripe, or others) are separately deducted in full from any refund, as these fees are non-recoverable by the Company regardless of refund status.
Example calculation: If an Order totaling $150 is cancelled prior to commencement and a refund is approved at the Company's discretion, the Client would receive a maximum refund of approximately $91.50 ($150 less 33.33% administrative deduction of $49.98, less applicable Processing Fees). Actual amounts vary based on processor fee rates and the timing of cancellation.
If any portion of a Service has been performed — including but not limited to address research, document intake, internal case preparation, subcontractor dispatch, or correspondence with a court or third party — the Order is deemed partially fulfilled and the Client shall not be entitled to any refund whatsoever, in whole or in part.
Orders placed "On Hold" — whether at the Client's request or due to the Client's non-responsiveness — are subject to the following:
Orders placed on hold for more than seven (7) consecutive calendar days without a Client response to outstanding requests will be administratively cancelled and considered abandoned. No refund will be issued for abandoned Orders where the hold was caused by the Client's non-responsiveness.
Reactivation of a cancelled or abandoned Order requires submission of a new Order, full re-payment, and re-execution of any required intake documentation. Prior payments toward abandoned Orders are not credited toward subsequent Orders.
Holds requested in writing by the Client and acknowledged by the Company are subject to the same seven-day automatic-cancellation rule unless the Company and Client agree in writing to an extended hold period.
This section governs all Services involving the transmission, hand-delivery, or filing of Client-prepared documents to a third-party authority, including:
A submission is "rejected" when the receiving authority declines to accept, file, record, issue, or process the Client's documents for any reason, including without limitation:
In each case, the Service has been duly performed: the Company has transported the documents to the receiving authority, presented them to the clerk or filing window, and obtained a written or stamped record of the rejection. No portion of the Service fee is refundable.
The Company does not: draft pleadings, motions, or filings; edit or proofread Client documents; identify or correct errors, omissions, or deficiencies in Client documents; advise on whether documents satisfy local rules, court formatting requirements, or applicable law; or provide any legal advice or strategic guidance. The Company's role is limited to the physical or electronic submission of the documents the Client provides. Doing any of the foregoing would constitute the unauthorized practice of law, which the Company is neither licensed nor permitted to engage in.
Any resubmission, refiling, cure, correction, or reattempt following a rejection — regardless of the reason for the original rejection — constitutes a new, separately billed Order at the full applicable rate. This applies whether the rejection was caused by the Client's document, the receiving authority's discretion, an e-filing platform failure, or any other circumstance. The Company will, where helpful, communicate the receiving authority's stated reason for rejection so the Client may seek qualified legal counsel to cure the deficiency, but such communication is administrative and informational only and does not constitute legal advice.
If, and only if, a rejection is caused by a clerical error in a transmittal, cover sheet, or routing document prepared by the Company itself (and not by the Client's underlying documents), the Company will correct the error and resubmit at no charge. Errors in or rejections of the Client's underlying documents are not eligible for this provision.
Court filing fees, recording fees, Secretary of State fees, witness fees, sheriff fees, foreign agent fees, translation fees, and similar Pass-Through Costs are not Company revenue. Once these fees have been advanced or paid to the third-party authority on the Client's behalf, they are non-recoverable by the Company regardless of outcome, and the Client is responsible for paying them in full. The Company will not refund Pass-Through Costs already disbursed even if the underlying submission is rejected, returned, or refunded by the receiving authority.
For all rejected submissions, the Company will produce and retain a Submission Receipt documenting: (a) date, time, and location of the in-person submission attempt; (b) the identity of the Company representative making the submission; (c) the documents tendered; (d) the receiving clerk's name or station where available; and (e) the stated reason for rejection as conveyed by the receiving authority. The Submission Receipt is part of the case file under the seven-year retention standard and is available to the Client at no charge upon request.
Subpoena domestication Orders are governed by a modified refund structure due to the complexity of the multi-jurisdictional workflow involved. This section operates together with the general filing-rejection rule in § 11.
If the Company has already reviewed materials, offered procedural guidance, provided formatting assistance, or delivered templates after payment — but the matter has not yet been filed with the receiving court or transmitted to opposing counsel — the Client may request cancellation. In such cases, the Client may receive a refund of up to 66.66% of the total paid, less all Processing Fees. The Company retains the standard 33.33% administrative deduction described in § 08.
Once the subpoena domestication documents have been filed with or transmitted to the receiving court clerk's office, or transmitted to opposing counsel, the Order is fully non-refundable.
If the receiving court rejects the domesticated subpoena for any reason — including format, jurisdictional, or substantive grounds — the Order is non-refundable per § 11. The Company will communicate the rejection reason, but any resubmission constitutes a new Order subject to a new fee.
If, after filing, the Client requests a change of witness, recipient, or address, the existing Order is non-refundable and the change shall be processed as a new Order at the full applicable rate.
Each physical address is treated as a unique, separately billed job. The following rules apply to address-related changes and multi-party service:
All service timeframes published by the Company represent the window within which the first attempt will be made — not when the job will be completed.
Subsequent attempts are made on varied days and at varied times to maximize the probability of successful service. Delays from diligent multi-attempt service efforts are inherent to the process and do not qualify for refunds.
Upon conclusion of a service assignment, a notarized PDF affidavit is delivered via email. For filing-type assignments, a Submission Receipt is delivered in lieu of an Affidavit. Either delivery constitutes final completion of the Company's primary obligation under the Order.
Served 123 LLC shall not be liable for any delay, failure, or disruption in the performance of Services caused by events or circumstances beyond its reasonable control, including but not limited to:
By submitting an Order, the Client warrants and covenants that:
The Company welcomes self-represented (pro se) Clients. By engaging the Company without the assistance of licensed counsel, the Client expressly acknowledges and agrees that:
Electronic communication consent. By submitting an Order, the Client consents to receive all communications, documentation, updates, status reports, and Affidavits via email or through the Company's secure portal. The Client is solely responsible for:
Served 123 LLC enforces a zero-tolerance policy toward any form of hostility, verbal abuse, harassment, threats, intimidation, profanity directed at staff, racial or sexual slurs, or disrespect directed toward Company employees, subcontractors, or representatives.
The Company further reserves the right to terminate any Order, with or without refund at its sole discretion, where it determines in good faith that:
Unless a different payment schedule is set forth in a Master Services Agreement or a written quote signed by an authorized officer of the Company, the following payment terms apply to all Orders:
Most Orders are billed at the time of Order submission and require full prepayment before dispatch. Established accounts may be granted invoice terms at the Company's discretion as part of a written Master Services Agreement.
For accounts billed on invoice, payment is due within thirty (30) days of the invoice date. Charges remaining unpaid after thirty (30) days are considered past due.
Past-due balances accrue a finance charge of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower, calculated from the original invoice date until the balance is paid in full.
The Company reserves the right to suspend further Service to any account with past-due balances and to require advance payment on new Orders until the past-due amount is cleared.
The Company may apply any payment received from the Client first to outstanding past-due balances, finance charges, and collection costs before applying it to the Order indicated by the Client, regardless of the Client's designation or intent.
In the event that Served 123 LLC must engage a third-party collection agency, factor, or counsel to collect any unpaid balance — or to defend against an improper chargeback or to enforce any provision of this Policy — the Client shall be liable, in addition to the principal balance and accrued finance charges, for:
In response to any Chargeback, the Company will submit a comprehensive evidence package to the payment processor, including:
Consequences of an improper Chargeback. Improper Chargebacks — those filed without first completing the internal dispute process — constitute a material breach of this Policy. The Client shall be liable for the full disputed amount plus chargeback processing fees imposed by the card brand or processor plus a reasonable administrative cost of recovery. The Company further reserves all remedies described in §§ 22 and 27 below, including but not limited to:
A Chargeback is considered fraudulent when:
A bar license does not exempt any attorney from the payment obligations, dispute resolution procedures, or chargeback consequences described in this Policy. To the contrary, licensed attorneys are held to a heightened standard of professional conduct in their dealings with vendors and service providers.
The Company further reserves the right to notify the attorney's firm, supervising partners, or governing body of any pattern of non-payment or improper Chargebacks.
The Company encourages all attorneys with payment concerns to contact the Company at info@served123.com through the internal dispute process before initiating any dispute through external channels.
Any controversy or claim arising out of or relating to this Policy, any Order, the Services, or the business relationship between the parties that is not resolved through the internal dispute process described in § 23 shall be submitted to binding arbitration before a single neutral arbitrator under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") then in effect.
The arbitration shall be conducted by remote or virtual proceedings unless both parties agree in writing to an in-person venue. The arbitrator shall apply the substantive law set forth in § 31 below and shall have authority to award any relief available in a court of competent jurisdiction, subject to the limitations stated in this Policy.
The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction. Judgment on the award may be entered in any such court.
Each party agrees that any arbitration or proceeding shall be conducted in the parties' individual capacities only and not as a class, collective, consolidated, or representative action. The arbitrator shall not have authority to consolidate the claims of multiple parties or to preside over any form of representative proceeding. The Client expressly waives any right to participate as a class representative or class member in any class action against the Company.
Notwithstanding the foregoing, either party may elect to bring an individual claim in a small-claims court of competent jurisdiction in lieu of arbitration, provided the amount in controversy does not exceed the jurisdictional limit of that court and the claim remains there. The Company expressly reserves the right to bring small-claims actions against the Client for collection of unpaid amounts.
Each party shall bear its own arbitration costs initially; the prevailing-party fee provision in § 22 shall apply to the final allocation of costs in any award, including without limitation AAA filing fees, administrative fees, and arbitrator compensation.
Notwithstanding the arbitration requirement in § 27, either party may seek injunctive or equitable relief in a court of competent jurisdiction to:
The seeking of equitable relief under this section shall not be deemed a waiver of either party's right to arbitrate any other claim or controversy.
To the maximum extent permitted by applicable law:
The Client shall indemnify, defend, and hold harmless Served 123 LLC, its officers, directors, employees, subcontractors, and agents from and against any and all third-party claims, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to:
The Company shall promptly notify the Client of any claim subject to indemnification and shall cooperate reasonably in the defense of such claim. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification.
The governing law, venue, choice of forum, and personal jurisdiction provisions applicable to this Policy and any controversy arising under it are set forth in the Served 123 LLC Master Terms of Service, which is incorporated herein by reference and available upon written request.
Each party consents to the personal jurisdiction of the courts identified in the Master Terms of Service for purposes of:
To the maximum extent permitted by applicable law, any claim, controversy, or cause of action that the Client may have against the Company arising out of or relating to this Policy, any Order, or the Services must be commenced — through the internal dispute process in § 23, arbitration under § 27, or equitable proceeding under § 28 — within one (1) year after the cause of action accrues.
This shortened limitations period does not apply to claims brought by the Company against the Client for collection of unpaid amounts, which are governed by the applicable statutory limitations period.
All formal notices, demands, dispute notifications, cancellation requests, and other communications required or permitted under this Policy must be in writing and delivered as follows:
By email to info@served123.com, with a clear subject line identifying the Order number and the nature of the notice. Notice is deemed effective upon the Company's acknowledgment of receipt or, if not earlier acknowledged, on the next Business Day after dispatch.
By email to the address on file for the Client. Notice is deemed effective upon dispatch by the Company, regardless of subsequent delivery delays, filtering, or non-monitoring of the inbox by the Client.
The Client must promptly notify the Company in writing of any change to the Client's email address, mailing address, billing address, or other contact information. The Company is not responsible for missed notices delivered to an outdated address.
No oral representations, phone conversations, informal assurances, social-media exchanges, or promises made by any Company employee, agent, subcontractor, or representative shall have the effect of modifying, altering, superseding, or overriding any provision of this Policy. Only a written agreement signed by an authorized officer of Served 123 LLC may modify these terms, and such modification shall apply only to the specific Order and specific subject matter expressly addressed in the writing.
If any provision of this Policy is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be construed to give effect to its intent to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.
The provisions of this Policy relating to payment obligations, late fees, collection costs, attorney's fees, indemnification, limitation of liability, arbitration, class-action waiver, governing law, shortened limitations period, and notices shall survive the termination, expiration, or completion of any Order.
This Policy, together with the Master Terms of Service, the Supplementary Costs & Disclosure Terms, the operative quote or work order, and any executed Master Services Agreement, constitutes the entire agreement of the parties as to the subject matter hereof and supersedes any prior or contemporaneous oral or written understanding.
No waiver of any provision of this Policy in any one instance shall constitute a continuing waiver, and no failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy.
The Client may not assign or transfer any right or obligation under this Policy without the Company's prior written consent. The Company may assign or transfer its rights and obligations to any successor in interest, including by merger, acquisition, or sale of assets, without the Client's consent.
Section headings are for convenience only and shall not affect the interpretation of this Policy. Words importing the singular include the plural and vice versa. The terms "include," "includes," and "including" shall be deemed to be followed by "without limitation."
This Policy is subject to updates at the sole discretion of Served 123 LLC. The most current version is always available at served123.com/refund-and-cancellation. Continued use of the Company's Services following any amendment constitutes full acceptance of the revised Policy as to all subsequent Orders. Amendments do not retroactively apply to Orders for which Commencement has already occurred; the version of this Policy in effect at the time of Commencement governs each individual Order.
For billing inquiries, refund requests, internal dispute notices, or formal payment communications, please contact the Company in writing:
