Mon–Fri 9–5 EST · Nationwide
The Company performs all service attempts diligently and professionally in accordance with the instructions and information provided by the Client. Outcome is not guaranteed. Factors entirely outside the Company's control — including but not limited to incorrect or outdated address information, restricted property access, recipient evasion, uncooperative third parties, court rejections, and foreign government delays — may prevent successful completion of service.
Client expressly acknowledges that service fees represent payment for labor, expertise, time, travel, coordination, and diligent effort — not for guaranteed results. The inability to complete service due to circumstances beyond the Company's control does not constitute grounds for a refund when due diligence has been performed and documented.
An Order is considered active — and all sales are considered final — upon the initiation of any one or more of the following activities by the Company:
Electronic Communication Consent: Client consents to receive all communications, documentation, updates, and affidavits via email. Client is solely responsible for monitoring their inbox, including spam or junk folders. Missed communications do not constitute grounds for refund or dispute.
Cancellation requests must be submitted in writing to info@served123.com. Verbal or phone cancellations are not accepted. The eligibility and amount of any refund are determined by the stage of the Order at the time the written cancellation request is received.
If a Client requests cancellation before any work has commenced and the Company confirms that no internal activity has been initiated, the Company may issue a partial refund at its sole discretion. All processing fees charged by PayPal, Square, or any other payment processor are non-refundable without exception.
If any work has commenced (see § 02 for definition), the Order is non-refundable regardless of when the cancellation request is submitted. This applies even if a first field attempt has not yet been made. Administrative costs are incurred from the moment internal processing begins.
Orders placed "On Hold" for more than 7 consecutive calendar days without a Client response to outstanding requests will be administratively cancelled. Reactivation requires a new Order and full payment. No refund will be issued for abandoned Orders where the hold was caused by the Client's non-responsiveness.
This deduction is applied before any processing fees are calculated. Processing fees charged by third-party payment processors (PayPal, Square) are separately deducted in full, as these fees are non-recoverable by the Company regardless of refund status.
Example calculation: If an Order totaling $150 is cancelled prior to commencement and a refund is approved at the Company's discretion, the Client would receive a maximum refund of approximately $91.50 ($150 less 33.33% admin fee of $49.98, less applicable processing fees). Actual amounts vary based on processor fee rates.
If any portion of the service has been performed — including but not limited to address research, document review, internal case preparation, subcontractor dispatch, or correspondence with a court or third party — the Order is deemed partially fulfilled and the Client shall not be entitled to any refund whatsoever.
Subpoena domestication orders are governed by a modified refund structure due to the complexity of the workflow involved:
If the Company has already reviewed materials, offered strategic or procedural guidance, provided formatting assistance, or delivered templates after payment — but the matter has not yet been filed with the receiving court or transmitted to opposing counsel — the Client may request cancellation. In such cases, the Client may receive a refund of up to 66.66% of the total paid, less all processing fees. The Company retains 33.33% as the standard administrative deduction.
Once the subpoena domestication documents have been filed with or transmitted to the receiving court clerk's office, or transmitted to opposing counsel, the Order is fully non-refundable.
If the receiving court rejects the domesticated subpoena for any reason, the Order is non-refundable. The Company will advise on corrective steps, but any resubmission constitutes a new Order subject to a new fee.
Upon conclusion of a service assignment, a notarized PDF affidavit is delivered via email. This delivery constitutes final completion of the Company's primary obligation under the Order.
All service timeframes represent the window within which the first attempt will be made — not when the job will be completed.
Subsequent attempts are made on varied days and at varied times to maximize the probability of successful service. Delays from diligent multi-attempt service efforts are inherent to the process and do not qualify for refunds.
Each physical address is treated as a unique, separately billed job.
Once coordination with a foreign private process server or agent has been initiated, this Order is non-refundable. Informal international service may take approximately 2–6 weeks depending on the destination country and local conditions.
Letters Rogatory orders are non-refundable immediately upon initiation of any government or diplomatic contact. Letters Rogatory can take 10 to 18 months or more to complete, subject to the cooperation of the foreign government.
The Company cannot perform standard service on military installations, federal facilities, correctional institutions, tribal lands, embassies, consulates, or other restricted jurisdictions. Clients are responsible for disclosing any known restrictions at the time of Order submission.
Served 123 LLC enforces a zero-tolerance policy toward any form of hostility, verbal abuse, harassment, threats, intimidation, or disrespect directed toward Company staff, subcontractors, or representatives.
In response to any chargeback, the Company will submit all available evidence to the payment processor, including notarized affidavits, timestamped communication logs, GPS coordinates and field visit documentation, and copies of these Terms and this Policy.
A chargeback is considered fraudulent when a Client initiates a payment reversal with knowledge that the services were in fact rendered, or where the Client makes material misrepresentations to the payment processor about the nature of the transaction.
A bar license does not exempt any attorney from the payment obligations, dispute resolution procedures, or chargeback consequences described in this Policy.
The Company encourages all attorneys with payment concerns to contact us at info@served123.com before initiating any dispute process.
Served 123 LLC shall not be liable for any delay, failure, or disruption in the performance of services caused by events or circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, government orders, civil unrest, court closures, cyberattacks, and transportation disruptions.
No oral representations, phone conversations, informal assurances, or promises made by any Company employee, agent, subcontractor, or representative shall have the effect of modifying, altering, superseding, or overriding any provision of this Policy. Only a written agreement signed by an authorized officer or legal counsel of Served 123 LLC may modify these terms.
This Policy is subject to updates at the sole discretion of Served 123 LLC. The most current version is always available at served123.com/refund-and-cancellation. Continued use of Company services following any amendment constitutes full acceptance of the revised Policy.
For billing inquiries, refund requests, or formal payment dispute communications, please contact the Company in writing:
