Refund & Cancellation Policy

Work on an order begins when we start any part of it: reviewing or preparing documents, researching the court or the rules, running a search, preparing a filing, or assigning the order to a server or agent. For most orders that is the day your payment arrives.

Once work begins, our fees for the order are earned and final. The work they pay for includes:

• Assignment: assigning the order and sending the papers to the server or agent.
• Service attempts: up to three diligent attempts at each address, whether or not service succeeds.
• Rush, same-day and other priority handling: placing the order at that priority.
• Filings and domestications: preparing and submitting the documents to the court, clerk or agency.
• Skip traces and other searches: running the search.
• Document retrieval: the court trip or request.
• Court, clerk, agency and witness fees: paid on your behalf when we advance them.
• Printing: printing the papers.

A refund on a cancellation you request is available only if no work on the order has begun. You may cancel an order before work begins by emailing info@served123.com with your order or invoice number. We will refund the amount you paid, less:

• a 33.33% administrative fee, which covers intake, review of your order, scheduling and payment handling; and
• the Processing fee shown on your invoice.

Any court, clerk or agency fee we have not yet paid is refunded in full and is not subject to the administrative fee.

Once work has begun, your payment is final and is not refunded. This applies even if a first attempt or filing has not yet been made, because review, preparation, assignment and scheduling have already been performed.

If you no longer need service, tell us as soon as possible. We will stop any further work we can stop. Stopping work does not create a refund.

If we decline or cancel your order for a reason that is not caused by you, or if we cannot perform a service you paid for, we will refund in full the amount paid for every part of the order that was not performed. No administrative fee applies. Parts already performed remain earned.

An order we stop because of something you did is treated as a cancellation by you after work has begun. That includes an unlawful order, false or misleading information, abusive conduct, or a disputed or reversed payment. An order closed while on hold is handled under "Orders on Hold" below.

The following are not refundable once incurred, under any part of this policy:

• Court, clerk, agency and witness fees we have paid on your behalf, and the check advance fee for advancing them.
• Rush, same-day and priority charges once the order has been assigned at that priority.
• Searches and skip traces once run.
• Documents filed with or submitted to a court, clerk or agency.
• International service once a foreign agent, translator or central authority has been engaged.
• Service attempts once made.

You pay for diligent attempts and documented effort, not for a particular outcome. An order is not refunded because:

• the person could not be found, avoided service or refused to come to the door;
• the address was wrong, vacant, inaccessible or not the person's current address;
• the person moved before or during service;
• fewer than three attempts were made because more attempts would not have helped;
• access to a gated property, building or facility was refused; or
• a court, clerk or agency rejected or delayed a filing because of the content of your documents or a requirement of the court.

Each service includes up to three diligent attempts. We may stop sooner when more attempts would not help, for example when the address is vacant or does not exist or the person has moved; the service is then complete. When service is not made, you receive an affidavit of non-service. Additional attempts, a new address, skip tracing and other next steps are quoted separately as a new order.

If we need something from you to continue your order, such as a missing document, a corrected address, an approval or a payment for an added charge, we ask by email and place the order on hold. Please respond within 7 days. A hold does not extend any court date or deadline.

If an order stays on hold for more than 7 days without a response, we may close it. A closed order is treated as canceled by you: before work began, under "If You Cancel Before Work Begins"; after work began, under "If You Cancel After Work Begins".

A new or corrected address, a new recipient, revised or reissued documents, or a new round of attempts is a new order, quoted and paid separately. The original order is not refunded or credited, because the work on it has been performed.

If an affidavit, return of service or other document we prepared contains an error in the facts we reported, tell us and we will correct and reissue it. A correction to our own work is never charged. A change needed because of information you provided, or a change to the facts, is a new order.

Where a refund is due, we may offer you a credit toward a future order in place of the refund. A credit is only issued if you choose it.

Refunds are issued to the original payment method. A refund is complete when we send it. The time it takes to appear in your account depends on your bank, card issuer or PayPal.

If you have a question about a charge or believe a refund is due, email info@served123.com with your order or invoice number. You agree to contact us first and allow us 30 days to resolve it before you contact your card issuer, bank or PayPal. Billing questions, payment disputes and chargebacks are governed by the Terms of Service.