How Served 123 LLC collects, uses, shares and protects personal information, including information about the people named in the papers we serve.
Effective October 17, 2026. Part of our Terms of Service.
This Privacy Policy explains how Served 123 LLC, a Florida limited liability company ("Served 123", "we", "us" or "our"), collects, uses, shares and protects personal information. It covers served123.com, our quotes, orders and services, and every way you contact us: email, phone and our website forms.
Legal support work involves information about other people as well as about you. The papers you send us name the people to be served, and serving them creates records of where and how they were found. This policy covers that information too.
For clients, this policy is part of our Terms of Service (served123.com/terms-of-service). Our use of cookies and similar technologies on our website is described in our Cookie Policy (served123.com/cookie-policy).
Information you give us. When you request a quote, place an order, or contact us, we collect your name, firm or company, email address, phone number, mailing address, bar number where you provide one, and the details of your order and your messages to us.
Documents and case information. We collect the documents you send us for service, filing, domestication or retrieval, and the case information that comes with them: case names and numbers, courts, deadlines, and the names, addresses and other details of the parties and witnesses. These documents can contain personal information about people other than you.
Information created by the work. Performing your order creates records, including attempt reports, dates and times of attempts, descriptions of the person served or of the place where service was attempted, photographs and location data where a server provides them, returns of service, affidavits, filing receipts, court records we retrieve and the results of any skip trace you order.
Payment information. We keep invoice and payment records: amounts, dates, invoice numbers and the payment method used. When you pay a PayPal invoice, you enter your card or account details on PayPal's pages. We never receive or store your full card number. When you pay by check or bank transfer, we receive the account information printed on the check or included with the transfer.
Information collected automatically on our website. When you visit served123.com, our website and the tools described in our Cookie Policy collect technical information, such as your IP address, browser and device type, the pages you visit, how you arrived at our site and how long you stay.
Information from other sources. We receive information from courts, clerks and government agencies, from our process servers and other agents, from public records, and, for skip traces, from commercial data providers.
Please do not send us Social Security numbers, financial account numbers, medical information or other sensitive details that your order does not need. Where a document must be served or filed with that information in it, we handle it as part of your order. Otherwise, please redact it before you send the document.
Some information the law calls sensitive can reach us as part of an order: Social Security and other government identification numbers, financial account numbers, health information and other details that appear in the papers you send us, in records produced under a subpoena or in skip trace results, and the location where a person was served. We use sensitive information only to perform the order it came with and to keep the record of it. We never sell it, never use it for advertising or profiling, and share it only with the court, agency, server or agent the order needs and with the client who ordered the work.
We use personal information to:
We use the information about the people named in your papers only to perform your order and to keep the record of it, except that our final email for an order is copied to Trustpilot as described under "Review Invitations".
We share personal information only as follows:
We do not sell personal information. We do not share personal information for targeted or cross-context behavioral advertising. We do not give personal information to other companies for their own marketing. We do not use the information in your papers, or about the people named in them, for any purpose other than your order and our record of it, apart from the Trustpilot copy described under "Review Invitations".
A skip trace searches public records and commercial data sources for a person's current address or other point of contact. We run skip traces only for a lawful purpose connected to a legal matter, and only when the client certifies that purpose, as described in our Service Terms (served123.com/terms-conditions). The results go only to the client who ordered them and to the server who performs the related service. We do not sell or license skip trace results or any other information about the people we search for, and we do not reuse them for another client. Skip trace results are not consumer reports and may not be used to decide a person's eligibility for credit, insurance, employment or housing.
We use software, including artificial intelligence services, to help with administrative work such as organizing orders, drafting correspondence, checking documents and research. This means the information in your order may be processed by those services on our behalf. We use them to support our work, not to replace it: our staff are responsible for that work and make the decisions on your order. We do not use these tools to make decisions about any person that produce legal or similarly significant effects for that person. We do not use personal information to train artificial intelligence models.
After we complete an order, we may ask Trustpilot to send you an invitation to review our service. To do that, our final email for the order is copied to Trustpilot. That email can include the affidavit or return of service and its attachments, so Trustpilot receives a copy of them. Trustpilot uses your name, email address and the order reference from it to send the invitation. Trustpilot's handling of that information is governed by its own privacy policy. If you do not want review invitations, tell us at info@served123.com and we will stop sending them to you and stop copying your final emails, including any affidavit or return of service, to Trustpilot.
If we send you a marketing message, you can opt out at any time by replying to it or writing to info@served123.com. Messages about your orders, invoices and payments are not marketing and continue while you have an open order or an amount owed.
Our website uses cookies and similar technologies for analytics, our order forms, our review widget and security. Our Cookie Policy (served123.com/cookie-policy) lists them and explains how to control them.
The companies whose tools run on our website, currently Google, Cloudflare and Trustpilot, collect information about your visit through their own technologies, under their own privacy policies, and may collect information about your online activities over time and across other websites. We do not allow advertising networks to track visitors on our website.
Our website does not change its behavior in response to browser "Do Not Track" signals. Because we do not sell or share personal information for targeted advertising, there is no sale or sharing for a Global Privacy Control signal to stop. We treat a Global Privacy Control signal as a valid request to opt out of any future sale or sharing.
We keep information longer when the law, a court order, a legal hold, a pending dispute or a collection matter requires it. When information is no longer needed for these purposes, we may delete it or make it no longer identify anyone.
We use reasonable administrative, technical and physical safeguards to protect personal information. Access to order files is limited to the people who need it to perform or support the order. Our servers and agents receive only the documents and information their assignment needs, and they may not use them for any other purpose. Payment card details are entered on PayPal's pages and never reach us.
No method of storing or sending information is completely secure, and we cannot guarantee absolute security. If you believe information you sent us has been put at risk, contact us right away at info@served123.com.
We receive Social Security numbers mainly on Form W-9 from our servers and agents, and sometimes in papers or skip trace results. We keep them confidential, limit access to the people who need them for tax reporting or for the order, never disclose them unlawfully, never display them publicly, and dispose of them securely when we no longer need them.
If a breach of security exposes personal information we hold, we will investigate it, take steps to contain it, and notify affected people and government authorities as required by Florida law and by the law of the state or territory where an affected person lives, within the time that law sets.
Whatever state you live in, you may ask us to:
If a law where you live gives you further privacy rights, we will honor them as that law provides.
How to make a request. Email info@served123.com, or write to us at the address below, and tell us what you are asking for. We may ask for information to confirm your identity before we act on a request, and we will use that information only for that purpose. Someone you authorize may make a request for you; we may ask for proof of that authority. We respond within 45 days. If we need more time, we will tell you why, and the total will not exceed 90 days.
Limits on requests. We may keep information when we need it to complete an order, to comply with the law, to keep the record of a service that a court may rely on, to answer a dispute or chargeback, to collect an amount owed, or to establish or defend a legal claim. We will tell you what we are keeping and why. A request to delete or correct information does not change a return of service, affidavit or other document that has already been signed, filed or delivered.
Appeals. If we decline your request, you may appeal by replying to our decision or writing to info@served123.com with "Privacy Appeal" in the subject line. We will answer your appeal in writing within 45 days. If we deny the appeal, our answer will explain why and tell you how to contact the Attorney General of your state.
We will not charge you for making a request, and we will not treat you differently for exercising your rights. We may decline a request that is clearly unfounded or excessive, and we will tell you why.
We do not seek, buy or sell consumer health data. Health information reaches us only when it appears in papers or records a client asks us to serve, file or retrieve, and we handle it as described under "Sensitive Information". We collect it only to perform that order, share it only with the court, agency, server or agent the order needs and with the client who ordered the work, and keep it as described under "How Long We Keep Information". Residents of Washington, Nevada and other states with consumer health data laws may make the requests described above for that information, subject to the limits stated there.
Several states and territories require a website privacy policy to state certain things. This section collects them in one place.
If you were served by us, or you are named in papers a client sent us, we hold information about you because a client engaged us to deliver legal papers in a court or legal matter. Service of process is how the law gives you notice of that matter, and the record of it may be filed with the court.
You may make the requests described above. Because the record of service may be needed by the court, the parties and us, we generally cannot delete it while the matter could still rely on it. We keep our clients' information confidential, so we will not give you information about the client or the case beyond what the papers already state. Questions about the case itself should go to the court or to the party or attorney named in the papers.
If you believe our service or a skip trace involved the wrong person, tell us at info@served123.com. We will look into it and, where we find an error, correct our records and tell the client.
When you work with us as a process server, observer, notary, courier or other independent professional, we collect your name, business name, contact details, business address, license or registration details, rates, Form W-9 and payment details, and the reports, photographs and location data you send us about your assignments. We use this information to offer and manage assignments, prepare returns and affidavits, pay you, meet our tax obligations and keep the record of each order. Your name, business address and any license or registration details the law or the court's form requires appear on returns and affidavits you make. Apart from what those forms require, we do not give your contact details or business name to our clients. Our email to you about a payment may be copied to Trustpilot so it can send you a review invitation, using your name and email address. You may make the requests described in "Your Choices and Requests", subject to the limits stated there.
Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under 18 through our website. Papers we are asked to serve or file can name minors. We handle that information only as part of the order and as the law and the court's rules require. If you believe a child has given us personal information through our website, contact us and we will delete it.
Served 123 is based in the United States, and we store and process information in the United States. When we arrange service in another country, the documents and the information the foreign authority or agent needs go to that country. By using our services from outside the United States, you understand that your information will be handled in the United States under this policy.
We may update this policy by posting the revised version here with a new effective date. If a change materially affects how we use personal information we already hold, we will notify our current clients by email before the change applies to that information.
Questions and requests about privacy:
Requests, corrections and questions about this policy go to info@served123.com.
Served 123 LLC, a Florida limited liability company. PO Box 594, Hallandale, FL 33008.
