Mon–Fri 9 AM – 5 PM · Nationwide
These Terms of Service ("Terms") constitute the master legal agreement between you ("Client") and Served 123 LLC, a duly organized limited liability company (the "Company"). By engaging the Company's services in any capacity — including payment submission, order placement, correspondence, or downloading our materials — you agree to be bound by these Terms in full.
This acceptance is binding regardless of whether a separate written agreement has been signed. Use of any Service constitutes full acceptance of these Terms, the Refund & Cancellation Policy, the Terms & Conditions of Service, and the Supplementary Costs & Disclosure Terms, each incorporated herein by reference.
The following capitalized terms have the meanings ascribed to them below and shall apply throughout these Terms and all incorporated policies:
By submitting an Order, making a payment, or otherwise engaging the Company, the Client represents and warrants that they have read, understood, and agreed to be legally bound by these Terms in their entirety.
To be eligible to use the Company's Services, Client must:
If a Client is submitting an Order on behalf of a law firm, corporation, or other entity, they represent that they have the authority to bind that entity to these Terms. The entity and the individual submitting the Order are jointly and severally bound.
To initiate Service, Clients must submit a request through the Company's secure online platform at served123.com/services or by email to info@served123.com. Each submission must include:
Orders are not officially accepted until payment is received in full and internal verification is complete.
Each service Order includes up to three (3) diligent attempts at one unique address. Each of the following constitutes a new, separately billed Order:
Supplementary costs — including rush fees, remote-area surcharges, restricted-facility fees, international fees, court fees, and others — are disclosed in advance and require express authorization under the Supplementary Costs & Disclosure Terms. Clients will not be charged for undisclosed fees.
All correspondence is handled primarily via email to info@served123.com. The Company may initiate phone communication for clarification on time-sensitive matters but does not maintain inbound phone-based order management.
Failure to respond to inquiries or document requests within five (5) Business Days may result in order hold, delay, or cancellation without refund pursuant to the Refund Policy § 10.
The Company's regular business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding federal holidays. Time-sensitive matters should be clearly labeled as such in the subject line of all emails.
If an Order is missing required information, contains errors, or requires clarification, it will be placed "On Hold." On Hold status does not toll deadlines, court dates, or turnaround commitments. Orders placed on hold for more than seven (7) consecutive calendar days without Client response will be administratively cancelled pursuant to the Refund Policy § 10.
All timeframes below refer to the first attempt only:
Upon completion of a service job, the Client will receive a notarized PDF Affidavit by email. This document constitutes final delivery of the Company's primary obligation under the Order.
Clients must notify the Company of any required Affidavit revisions within three (3) Business Days of receipt. After this window, Affidavits are sealed and will not be amended as part of the original Order.
The Company does not perform service on military bases, federal buildings, correctional facilities, jails, detention centers, embassies, consulates, Native American tribal lands, or any other jurisdiction restricting private process servers, unless prior written authorization is granted by the facility and all applicable protocols are met. The full list and operational rules are set out in the Operational T&C § 26.
The Company reserves the right to delegate Service to vetted third-party agents, including private process servers, legal couriers, certified notaries, local attorneys, investigators, and law enforcement officers. All actions performed by Subcontractors in furtherance of an Order are legally attributable to the Company under these Terms.
No solicitation. The Client shall not solicit, directly engage, or attempt to contract independently with any Subcontractor introduced through a Company Order during the engagement and for twelve (12) months thereafter.
Subcontractors are governed by a separate set of Subcontractor Terms & Conditions available at served123.com/subcontractor-terms-conditions. Clients are not third-party beneficiaries of the Subcontractor Terms.
This authorization is strictly limited to:
The Client acknowledges that: electronic signatures applied under this authorization are applied as the Client's authorized agent; the Client retains full legal responsibility for document content; this authorization complies with the E-SIGN Act and applicable state statutes; and the Company shall maintain a secure record of each e-signature event for a minimum of seven (7) years.
AI-assisted functions may include: document review and formatting assistance, drafting and correspondence support, research and jurisdiction analysis, data entry and order processing, quality control and proofreading, and client-communication drafting.
All Services must be paid in full prior to initiation unless a different payment schedule is set forth in a Master Services Agreement signed by an authorized officer of the Company. Accepted forms of payment include PayPal, Square, Stripe, ACH, wire transfer, and mailed check from approved law firms only.
Charges remaining unpaid after thirty (30) days from the invoice date are considered past due. The Company reserves the right to suspend further Service to any account with a past-due balance and to require advance payment on new Orders until the past-due amount is cleared.
Past-due balances accrue a finance charge of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower, calculated from the original invoice date until the balance is paid in full.
The Company may apply any payment received from the Client first to outstanding past-due balances, finance charges, and collection costs before applying it to the Order indicated by the Client, regardless of the Client's designation or intent. The Company may further set off any amount owed to the Client against any amount owed by the Client.
Returned, declined, or reversed payments — including bounced checks, ACH returns, and processor reversals — carry a $35 administrative fee in addition to any underlying balance and continuing finance charges.
In the event that Served 123 LLC must engage a third-party collection agency, factor, or counsel to collect any unpaid balance — or to defend against an improper Chargeback or to enforce any provision of these Terms — the Client shall be liable, in addition to the principal balance and accrued finance charges, for:
Any attempt to reverse or charge back a legitimate payment after Services have been initiated will result in immediate escalation, referral to collections, and litigation or arbitration to recover all losses including legal fees, administrative costs, and consequential damages.
Additional consequences of fraudulent or bad-faith Chargebacks include:
Each service Order includes up to three (3) diligent service attempts at one unique address. An "address" is defined as a specific unit, suite, apartment, or parcel — multiple units within the same building are treated as separate addresses and billed individually.
The Company does not guarantee attempts will occur on consecutive days. Each attempt is documented with precise date, time, GPS location, and outcome details consistent with the Operational T&C § 28 (Documentation Standards).
The Company reserves the absolute right to refuse or terminate any Order at its sole discretion without prior notice, including for Orders containing false or misleading information, requests designed to harass or harm, safety risks to staff, abusive Client conduct, suspected fraud, or any matter that would require the Company or a Subcontractor to violate any law, court order, or rule of professional conduct.
Served 123 LLC maintains a zero-tolerance policy toward any form of verbal abuse, harassment, threats, intimidation, profanity directed at staff, racial or sexual slurs, or disrespectful behavior toward Company staff, Subcontractors, or representatives.
Clients should consult with licensed legal counsel for all matters involving case strategy, procedural compliance, subpoena validity, jurisdictional requirements, or legal interpretations. The Company is not responsible for court rejection, sanctions, adverse rulings, or case delays resulting from defective filings or unlawful document content provided by the Client.
No attorney–client relationship is created by these Terms, by the use of any Service, by the issuance of any Affidavit, or by any communication with the Company.
The relationship between the Company and the Client is that of independent contractor. Nothing in these Terms shall be construed to create:
Each party shall be responsible for its own taxes, insurance, licensing, and compliance with laws applicable to its operations. The Company performs Services as an independent contractor selecting its own means and methods of performance consistent with applicable professional standards.
All content on the Company's website and associated materials — including text, graphics, logos, templates, process workflows, and operational procedures — is the sole and exclusive intellectual property of Served 123 LLC. Clients are granted a limited, non-exclusive, non-transferable license to access and use Company materials solely in connection with their active Orders. This license does not permit reproduction, distribution, resale, or creation of derivative works.
The Company's name, trademarks, logos, and trade dress may not be used by the Client in any marketing, advertising, or public-facing material without the Company's prior written consent.
The Client agrees to defend, indemnify, and hold harmless Served 123 LLC, its officers, directors, employees, agents, and Subcontractors from and against any and all claims, demands, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from:
The Company shall promptly notify the Client of any claim subject to indemnification and shall cooperate reasonably in the defense of such claim. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification.
To the maximum extent permitted by applicable law:
These Terms, and any controversy or claim arising out of or relating to these Terms, any Order, the Services, or the business relationship between the parties, shall be governed by and construed in accordance with the laws of the state in which Served 123 LLC maintains its principal place of business, without regard to that state's conflict-of-laws principles and without regard to the United Nations Convention on Contracts for the International Sale of Goods.
The Company's principal place of business is identified to authorized Client representatives upon written request for purposes of confirming jurisdiction and venue. Each party consents to the personal jurisdiction of the state and federal courts located in that state for any judicial action permitted under these Terms.
The internal dispute process requires written notice to info@served123.com within thirty (30) days of the invoice or Affidavit return, followed by the Company's acknowledgment within two (2) Business Days, a written response within ten (10) Business Days, and (if needed) escalation to the Director of Operations.
Failure to raise a controversy through the internal dispute process within the thirty (30) day notice window constitutes acceptance of the charge and a waiver of any future challenge.
Any controversy or claim arising out of or relating to these Terms, any Order, the Services, or the business relationship between the parties that is not resolved through the internal dispute process described in § 26 shall be submitted to binding arbitration before a single neutral arbitrator under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") then in effect.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the formation, existence, validity, interpretation, applicability, scope, enforceability, or waiver of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void, voidable, or unconscionable. This delegation is intended to be as broad as permitted by the Federal Arbitration Act.
The arbitration shall be conducted by remote or virtual proceedings unless both parties agree in writing to an in-person venue. Any in-person component of the proceeding, including any required hearing, shall take place in the county where the Company maintains its principal place of business. The arbitrator shall apply the substantive law set forth in § 25 and shall have authority to award any relief available in a court of competent jurisdiction, subject to the limitations stated in these Terms.
Notwithstanding the foregoing, either party may elect to bring an individual claim in a small-claims court of competent jurisdiction in lieu of arbitration, provided that (i) the claim is brought solely on an individual basis, (ii) the amount in controversy does not exceed the jurisdictional limit of that small-claims court, and (iii) the claim remains in that court (is not removed or transferred to a court of general jurisdiction). The Company expressly reserves the right to bring small-claims actions against the Client for collection of unpaid amounts in any small-claims court with jurisdiction over the Client, the Order, or the Services.
The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction. Judgment on the award may be entered in any such court, including for the purpose of confirmation under 9 U.S.C. § 9 and domestication or enforcement in any other state or jurisdiction.
Each party shall bear its own arbitration costs initially. The prevailing-party fee provision in § 14 shall apply to the final allocation of all arbitration-related costs in any award, including without limitation AAA filing fees, AAA administrative and case-management fees, arbitrator compensation, expert-witness fees, and reasonable attorneys' fees. The arbitrator is expressly authorized and directed to award such costs to the prevailing party as part of the final award.
The existence, content, and outcome of any arbitration proceeding are confidential and may not be disclosed by either party except as necessary to enforce or vacate an award, comply with law, or pursue legitimate business interests.
Each party agrees that any arbitration or proceeding under § 27 shall be conducted in the parties' individual capacities only and not as a class, collective, consolidated, or representative action. The arbitrator shall not have authority to consolidate the claims of multiple parties or to preside over any form of representative proceeding.
The Client expressly waives any right to participate as a class representative or class member in any class action against the Company. The Client further waives any right to a jury trial with respect to any controversy or claim arising under these Terms.
Notwithstanding the arbitration requirement in § 27, either party may seek injunctive or equitable relief in a court of competent jurisdiction to:
The seeking of equitable relief under this section shall not be deemed a waiver of either party's right to arbitrate any other claim or controversy under § 27.
To the maximum extent permitted by applicable law, any claim, controversy, or cause of action that the Client may have against the Company arising out of or relating to these Terms, any Order, or the Services must be commenced — through the internal dispute process in § 26, arbitration under § 27, or equitable proceeding under § 29 — within one (1) year after the cause of action accrues.
This shortened limitations period does not apply to claims brought by the Company against the Client for collection of unpaid amounts or for enforcement of these Terms, which are governed by the applicable statutory limitations period.
The Company shall not be held liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:
No refund or compensation shall be due to the Client for disruptions arising from Force Majeure events. The Company will notify the Client as soon as reasonably practicable when a Force Majeure event affects an active Order and will resume performance as soon as the event subsides. Where a Force Majeure event continues to materially prevent performance for more than ninety (90) consecutive days, either party may terminate the affected Order in writing, subject to the standard 33.33% administrative retention under the Refund Policy.
All formal notices, demands, dispute notifications, cancellation requests, and other formal communications required or permitted under these Terms must be in writing and delivered as follows:
By email to info@served123.com with a clear subject line identifying the Order number and the nature of the notice. Notice is deemed effective upon the Company's acknowledgment of receipt or, if not earlier acknowledged, on the next Business Day after dispatch.
By email to the address on file for the Client. Notice is deemed effective upon dispatch by the Company, regardless of subsequent delivery delays, filtering, or non-monitoring of the inbox by the Client.
Service of process upon the Company in any judicial or arbitral proceeding must be made on the Company's registered agent of record in its state of formation. The email channel above is not authorized for service of process.
The Client must promptly notify the Company in writing of any change to the Client's email address, mailing address, billing address, or other contact information. The Company is not responsible for missed notices delivered to an outdated address.
Failure or delay by the Company to exercise any right or remedy under these Terms shall not constitute a waiver. A waiver shall only be valid if expressly made in writing and signed by an authorized officer of the Company. No course of conduct or prior dealing between the parties shall modify or waive any provision of these Terms.
If any provision of these Terms is determined by a court or arbitrator of competent jurisdiction to be illegal, invalid, or unenforceable, such provision shall be deemed severed and modified to the minimum extent necessary to render it enforceable. All remaining provisions shall continue in full force and effect.
The following provisions shall survive the termination or expiration of any Order or these Terms: Definitions (§ 01); Payment, Late Fees, and Collection (§§ 12–15); Confidentiality (§ 21); Intellectual Property (§ 22); Indemnification (§ 23); Limitation of Liability (§ 24); Governing Law and Dispute Resolution (§§ 25–30); Notices (§ 32); Assignment (§ 33); and this Section 34.
Section headings are for convenience only and shall not affect the interpretation of these Terms. Words importing the singular include the plural and vice versa. The terms "include," "includes," and "including" shall be deemed to be followed by "without limitation."
These Terms, in conjunction with the Refund & Cancellation Policy, the Terms & Conditions of Service, the Supplementary Costs & Disclosure Terms, the Privacy Policy, and any supplemental written agreements separately executed between the parties, constitute the entire agreement of the parties as to the subject matter hereof and supersede any prior or contemporaneous oral or written understanding.
In the event of any apparent conflict among the incorporated documents: (a) these Terms control for matters of legal rights, dispute resolution, and limitation of liability; (b) the Refund Policy controls for cancellation, refund, payment, and chargeback matters; (c) the Operational T&C controls for operational and service-specific matters; (d) the Supplementary Costs controls for the schedule and authorization of supplementary fees.
The Company reserves the right to modify these Terms at any time. The most current version will always be published at served123.com/terms-of-service with a revised effective date. Continued use of the Company's Services following any amendment constitutes the Client's acceptance of the revised Terms as to all subsequent Orders. Amendments do not retroactively apply to Orders for which Commencement has already occurred.
Acceptance of these Terms by electronic means — including by submitting an Order, remitting payment, clicking an "I agree" button, or sending an email confirming acceptance — is valid and enforceable under the E-SIGN Act and the Uniform Electronic Transactions Act and has the same legal effect as a handwritten signature.
Questions about these Terms, service inquiries, or formal dispute submissions should be directed to:
