Mon–Fri 9–5 EST · Nationwide
The following terms have the meanings ascribed to them below and shall apply throughout these Terms and all incorporated policies:
By submitting an order, making a payment, or otherwise engaging the Company, the Client represents and warrants that they have read, understood, and agreed to be legally bound by these Terms in their entirety.
To be eligible to use the Company's Services, Client must:
If a Client is submitting an Order on behalf of a law firm, corporation, or other entity, they represent that they have the authority to bind that entity to these Terms. The entity and the individual submitting the Order are jointly and severally bound.
To initiate service, Clients must submit a request through our secure online platform at served123.com/services or by email to info@served123.com. Each submission must include:
Orders are not officially accepted until payment is received in full and internal verification is complete.
Each service Order includes up to three (3) diligent attempts at one unique address. Each of the following constitutes a new, separately billed Order:
All supplemental costs including rush fees, remote area surcharges, international filing costs, court fees, mileage overages, and investigation surcharges are disclosed at the time of invoicing. Clients will not be charged for undisclosed fees without prior approval.
All correspondence is handled exclusively via email to info@served123.com. The Company does not initiate phone calls except under extraordinary circumstances requiring immediate clarification.
Failure to respond to inquiries or document requests within five (5) business days may result in order hold, delay, or cancellation without refund.
The Company's regular business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding federal holidays. Time-sensitive matters should be clearly labeled as such in the subject line of all emails.
If an Order is missing required information, contains errors, or requires clarification, it will be placed "On Hold." On Hold status does not toll deadlines, court dates, or turnaround commitments. Orders placed on hold for more than 7 calendar days without client response may be cancelled. All timeframes below refer to the first attempt only:
Upon completion of a service job, the Client will receive a notarized PDF affidavit by email. This document constitutes final delivery of the Company's primary obligation under the Order.
Clients must notify the Company of any required affidavit revisions within 3 business days of receipt. After this window, affidavits are sealed and will not be amended.
The Company does not perform service on military bases, federal buildings, correctional facilities, jails, detention centers, embassies, consulates, Native American tribal lands, or any other jurisdiction restricting private process servers, unless prior written approval is granted by the facility and all applicable protocols are met.
The Company reserves the right to delegate service to vetted third-party agents including private process servers, legal couriers, certified notaries, local attorneys, investigators, and law enforcement officers. All actions performed by subcontractors in furtherance of an Order are legally attributable to the Company under the same terms.
The enforceability of international service remains the sole responsibility of the Client and their legal counsel. Subcontractors are governed by a separate set of Subcontractor Terms & Conditions available at served123.com/subcontractor-terms-conditions. Clients are not third-party beneficiaries of the Subcontractor Terms.
This authorization is strictly limited to:
The Client acknowledges that: electronic signatures applied under this authorization are applied as the Client's authorized agent; the Client retains full legal responsibility for document content; this authorization complies with the E-SIGN Act and applicable state statutes; and the Company shall maintain a secure record of each e-signature event for a minimum of seven (7) years.
AI-assisted functions may include: document review and formatting assistance, drafting and correspondence support, research and jurisdiction analysis, data entry and order processing, quality control and proofreading, and client communication drafting.
All services must be paid in full prior to initiation. Accepted forms of payment include PayPal, Square, and mailed check from approved law firms only.
Additional consequences of fraudulent or bad-faith chargebacks include:
Each service Order includes up to three (3) diligent service attempts at one unique address. An "address" is defined as a specific unit, suite, apartment, or parcel — multiple units within the same building are treated as separate addresses and billed individually.
The Company does not guarantee attempts will occur on consecutive days. Each attempt is documented with precise date, time, and outcome details.
The Company reserves the absolute right to refuse or terminate any Order at its sole discretion without prior notice, including for Orders containing false or misleading information, requests designed to harass or harm, safety risks to staff, abusive client conduct, or suspected fraud.
Served 123 LLC maintains a zero-tolerance policy toward any form of verbal abuse, harassment, threats, intimidation, or disrespectful behavior toward Company staff, subcontractors, or representatives.
Clients should consult with licensed legal counsel for all matters involving case strategy, procedural compliance, subpoena validity, jurisdictional requirements, or legal interpretations. The Company is not responsible for court rejection, sanctions, adverse rulings, or case delays resulting from defective filings or unlawful document content provided by the Client.
All content on the Company's website and associated materials — including text, graphics, logos, templates, process workflows, and operational procedures — is the sole and exclusive intellectual property of Served 123 LLC. Clients are granted a limited, non-exclusive, non-transferable license to access and use Company materials solely in connection with their active Orders. This license does not permit reproduction, distribution, resale, or creation of derivative works.
The Client agrees to defend, indemnify, and hold harmless Served 123 LLC, its officers, directors, employees, agents, and subcontractors from and against any and all claims, demands, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from:
To the fullest extent permitted by applicable law, Served 123 LLC shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, reputational harm, loss of data, or missed legal deadlines, regardless of the cause or theory of liability.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Disputes shall first be submitted to the Company in writing at info@served123.com. The Client must allow 20 consecutive business days for informal resolution before initiating formal arbitration.
If informal resolution fails, disputes shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted exclusively in Fort Lauderdale, Florida. Both parties expressly waive any right to a jury trial and any right to participate in a class or collective action.
The Company shall not be held liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including acts of God, natural disasters, pandemics, governmental restrictions, civil disturbances, acts of war, cyberattacks, court closures, and labor stoppages. No refund or compensation shall be due to the Client for disruptions arising from Force Majeure events.
Failure or delay by Served 123 LLC to exercise any right or remedy under these Terms shall not constitute a waiver. A waiver shall only be valid if expressly made in writing and signed by an authorized representative of Served 123 LLC. No course of conduct or prior dealing between the parties shall modify or waive any provision of these Terms.
If any provision of these Terms is determined to be illegal, invalid, or unenforceable, such provision shall be deemed severed and modified to the minimum extent necessary to render it enforceable. All remaining provisions shall continue in full force and effect.
The following provisions shall survive the termination or expiration of any Order or these Terms: Definitions (§01), Indemnification (§20), Limitation of Liability (§21), Governing Law & Arbitration (§22), Intellectual Property (§19), Confidentiality & Data Handling (§18), Non-Waiver (§24), and Chargebacks & Payment Disputes (§13).
These Terms, in conjunction with the Company's Refund and Cancellation Policy, Privacy Policy, Terms and Conditions of Service, and any supplemental written agreements separately executed between the parties, constitute the entire understanding between Served 123 LLC and the Client.
Served 123 LLC reserves the right to modify these Terms at any time. The most current version will always be published at served123.com/terms-of-service with a revised effective date.
Questions about these Terms, service inquiries, or formal dispute submissions should be directed to:
