Terms of Service

These Terms are our master agreement. The following pages are part of it and are incorporated by reference:

• Service Terms (served123.com/terms-conditions): how each service is performed.
• Refund & Cancellation Policy (served123.com/refund-and-cancellation): when work begins, cancellations, holds and refunds.
• Supplementary Costs (served123.com/supplementary-costs): charges that can apply beyond the base rate.
• Privacy Policy (served123.com/privacy-policy) and Cookie Policy (served123.com/cookie-policy): how we handle personal information.
• Disclaimer (served123.com/disclaimer-policy): the limits of the information we publish and of our role.

Your invoice, and any written agreement we sign with you for a specific order (such as our Pro Se Service Agreement), are also part of the agreement.

If these documents conflict, they control in this order:

• a written agreement signed by Served 123 for a specific order;
• your invoice, as to price and the services ordered;
• the Supplementary Costs page, as to charges not stated on your invoice;
• the Refund & Cancellation Policy, as to cancellations and refunds;
• the Service Terms, as to how a service is performed;
• these Terms, as to everything else.

Served 123 arranges service of process, subpoena domestication, court filing, document retrieval, skip tracing, notary, courier and related litigation support services throughout the United States, Washington D.C. and Puerto Rico, and arranges service abroad.

Served 123 is not a law firm. We do not give legal advice. Nothing we say, write or provide creates an attorney-client relationship. See "No Legal Advice" below.

You must be at least 18 years old and legally able to enter into a contract. You may use our services only for a lawful purpose.

If you are representing yourself in your case (pro se), we may require you to sign our Pro Se Service Agreement for your order. When we do, we send it with your quote, and work begins only after we have both the signed agreement and payment.

If you place an order for a law firm, company, agency or other person (the "organization"), you represent that you are authorized to bind it. You and the organization are both parties to these Terms, and each of you is jointly and severally responsible for payment and for every obligation in them. We may collect the full amount owed from either of you. If you were not authorized to bind the organization, you are personally responsible for the order.

"You" in these Terms means the person placing the order and, where there is one, the organization.

You agree not to use our services to harass, threaten, stalk or intimidate any person, to locate a person for an unlawful purpose, to serve papers you know to be false or fraudulent, or in violation of a court order or any law. You agree that information we obtain for you, including any address or skip trace result, will be used only for the lawful purpose of your order and in compliance with applicable law. We may refuse or stop any order we believe violates this section.

Every order begins with a written quote, issued to you as an invoice. You are under no obligation until you pay it.

The invoice issued for your order is the final quote. It supersedes every other price, including prices published on our website, stated in an email, or given in an earlier quote. Published prices may change without prior notice. A price change never affects an invoice you have already paid, except that if a court or agency fee changes after your invoice is issued, we quote the difference to you in writing, and that part of the work goes ahead after you approve and pay it.

Our base rates are published at served123.com/pricing. Charges that may apply beyond the base rate are described at served123.com/supplementary-costs. That page describes charges that commonly arise; it is not a complete list. Any work or charge not on your invoice will be quoted to you in writing and will be performed only after you approve it in writing and, unless invoice terms apply, pay it.

Court, clerk, agency and witness fees we advance for you are billed as the fee plus the check advance fee, and any processing fee, described on the Supplementary Costs page. On a subpoena domestication, the court's issuance fee is included in the domestication rate unless your invoice states otherwise.

All orders are prepaid at the invoiced amount, and we begin work only after we receive payment in full, unless we have agreed in writing to invoice terms under "Invoice Terms and Late Payment". Every turnaround window runs from the time we receive payment and everything the order needs, not from the time you place the order.

We accept payment by our PayPal invoices (credit card, debit card or PayPal balance). Law firms may also pay by ACH transfer, by check, or by IOLTA or trust account check; a check must clear before work begins unless we agree otherwise in writing. We do not accept card numbers by phone or email, and we do not accept Zelle, Cash App or Venmo. All amounts are in U.S. dollars, and you are responsible for any currency conversion, wire or processor fee charged by your bank.

You authorize the charge on every invoice you pay, and you confirm that you are authorized to use the payment method you choose.

Billing after the work is performed is available only by written agreement, for law firms we approve. Invoice terms exist only when we confirm them to you in writing, may be withdrawn for future orders at any time, and apply only to the orders we confirm. Where we have extended invoice terms:

• Payment is due within 30 days of the invoice date.
• Any amount unpaid after it is due bears a finance charge of 1.5% per month (18% per year), simple interest, or the highest rate permitted by law if that is lower, from the due date until paid.
• We may suspend work on open orders, and require prepayment of new orders, until all past-due amounts are paid.

We may apply any payment first to past-due amounts, fees and finance charges, and then to the current invoice.

A check, ACH payment or other payment that is returned or reversed incurs the maximum service charge Florida law allows (sections 68.065 and 832.08, Florida Statutes), plus our costs of collection.

If you question a charge, write to us at info@served123.com first. Most questions are resolved with one email. You agree to raise a billing concern with us, and to allow us 30 days to resolve it under "Resolving a Dispute" below, before you dispute the charge with your card issuer, bank or PayPal.

An invoice that you do not question in writing within 60 days of its date is accepted by you as correct, except as to an error you could not reasonably have discovered in that time.

Our fees compensate us for work performed: review, preparation, field work, diligent attempts, filings, searches and documentation. They are earned in full once work on the order begins, as described in the Refund & Cancellation Policy, whether or not service succeeds or a court accepts a filing. Cancellations and refunds are handled only under the Refund & Cancellation Policy. A chargeback or payment dispute is not a substitute for that policy.

If you dispute a charge with your card issuer, bank or PayPal:

• We will respond with the record of your order, which may include the quote and invoice, your acceptance of these Terms, our correspondence with you, field records, attempt reports, filings, search results, and any affidavit, return of service or other work product. You agree that we may share these records, and these Terms, with the payment processor and the card issuer for that purpose.
• We may suspend work on all of your open orders until the dispute is resolved.
• If a payment is reversed for an order you authorized or a service we performed, you agree to pay the reversed amount, any dispute or chargeback fee charged to us, and our reasonable costs of collection, including attorneys' fees and court costs where the law allows.
• We may decline future orders from you and from the organization you ordered for.

We may refer an unpaid balance to a collection agency or bring a claim to recover it, as described in "Governing Law and Where Disputes Are Decided".

Nothing in these Terms limits a right you have under law that cannot be waived by contract.

You are responsible for:

• Your documents. Everything you send us must be complete, accurate, lawful and, where required, properly issued, signed or certified, and ready to serve or file as you send it, except papers we prepare for a subpoena domestication or other order that includes preparation. We serve and file what you give us. We do not review documents for legal sufficiency, and we do not change their content.
• Your information. You are responsible for the accuracy of every name, address, deadline, case detail and description you give us. A wrong name or address, a missing page, or a recipient who has moved is not our error and is not grounds for a refund. A new or corrected address is a new service.
• Deadlines. Tell us every relevant deadline when you order, and order early enough for the service tier you choose to meet it.
• Legal decisions. Whether service was proper, whether a return or affidavit should be filed, whether to request another method of service, and every other legal decision about your case is yours (or your attorney's).
• Filing. You are responsible for filing any return of service, affidavit or other document we provide, unless the rules of the court require the server to file it.
• Responding. If we need information or approval from you, we will ask by email. An order waiting on you is placed on hold, and a hold does not extend any deadline. Holds are governed by the Refund & Cancellation Policy.
• Your records. Keep your own copies of everything we send you.

We will perform each service with reasonable care and diligence, in accordance with the rules that apply where the work is performed. We contact you by email when your order needs something from you, and we deliver the result of the work by email.

For service of process, each address is a separate service and includes up to three diligent attempts. Additional attempts at the same address are an additional round, quoted separately. Turnaround windows are stated in business days, begin when we receive payment for a complete order, and measure the time to the first attempt, not to completion. The service tiers and their windows are published at served123.com/pricing. Turnaround windows are targets we work to meet, not guarantees.

When service is completed, or when the attempts end without service, we provide a signed return of service or affidavit of non-service, and the service is complete. Attempts end without service after the included attempts, or sooner when more attempts would not help, for example when the address is vacant or does not exist, or the person has moved or is confirmed not to be there. The return or affidavit is e-signed, or notarized where the law of the state requires it.

We do not guarantee that a person will be served, that a document will be issued, filed or accepted, or that any result will occur by any date. Those outcomes depend on recipients, courts, agencies and others we do not control.

Each service is subject to its own terms in the Service Terms.

If an order reaches us with too little time before a court date or other deadline, we will try to meet it, but the risk that it cannot be met is yours, and missing a deadline the timing made unrealistic is not grounds for a refund.

We perform field work through independent process servers, notaries, couriers, local counsel and other agents we select, vet and direct. We remain your single point of contact for the order, and our responsibility for work we arrange is limited as stated in these Terms.

During your order and for 12 months after it ends, you agree not to contact, engage or pay any server or agent who works on your order, for that order or any other work, except through us. Because our loss in that case is difficult to measure, if you do so you agree to pay us, as a reasonable estimate of our loss and not as a penalty, the amount we would have charged you for the work.

For a subpoena domestication order, you appoint us as your limited agent to prepare, sign as your agent and submit, where the receiving court permits, the clerk cover letter, transmittal forms and similar administrative filing paperwork the court requires to issue your subpoena. This authority does not extend to the subpoena itself, any signature an attorney must provide, any sworn statement, any pleading or motion, or any other document. You remain responsible for the content of every document submitted. If you do not grant this authority, tell us in writing before you pay.

We use software, including artificial intelligence tools, to assist with administrative work such as organizing orders, drafting correspondence, checking documents and research. Our staff are responsible for that work and make the decisions on your order. Our use of these tools does not make anything we provide legal advice.

Every order must be placed and approved by a person who is responsible for it under these Terms. We do not accept orders submitted by automated software, bots or artificial intelligence agents acting without a person's review, and we may decline or cancel any order we believe was placed that way.

You are responsible for every document and fact you give us, including anything drafted or filled in with artificial intelligence or other software. We may decline to serve or file papers that appear fabricated or altered, or that were not issued by the court or agency they name.

We treat your documents and case information as confidential. We disclose them only to the servers, agents, courts, agencies and service providers who need them to perform your order, to a payment processor or card issuer in a payment dispute as described above, to Trustpilot when we copy our final email for an order to it for a review invitation, as described in the Privacy Policy, and as required by law or legal process. We do not sell your information. Please redact any sensitive information we do not need. The Privacy Policy describes how we handle personal information.

Served 123 is not a law firm, and no one at Served 123 acts as your attorney. Information on our website and in our communications about rules, procedures, forms, fees and deadlines is general information offered to help you work with us. It is not legal advice and may not reflect the most recent changes in the law. Confirm it against the official rules or with an attorney licensed where your case is pending. We are not responsible for a rejection, ruling, sanction, dismissal or delay that results from the content of your documents or from a legal decision that is yours to make.

We may decline any order for any lawful reason. We may suspend or stop work on an order if we believe it is unlawful or unsafe, if information you provided is false or misleading, if the order was submitted by automated software without a person's review, if a payment is disputed or reversed, or if you or anyone acting for you is abusive or threatening toward our staff, servers or agents. Any refund is determined only under the Refund & Cancellation Policy.

Except as expressly stated in these Terms, our services and our website are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law:

• Cap. Our total liability for all claims arising out of or relating to an order, under any theory, is limited to the amount you paid us for that order.
• Excluded damages. We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost fees, loss of a claim or case, a missed court date or deadline, a default or default judgment, or harm to reputation, even if we were told such damages were possible.
• Our servers and agents. These limits protect Served 123 and its members, employees, servers and agents together. They are not multiplied by the number of people involved.

These limits do not apply to liability that the law does not allow to be limited, such as liability for fraud or intentional misconduct, and they do not limit any amount you owe us. Our prices are set in reliance on these limits, and they are an essential part of our agreement.

You agree to defend, indemnify and hold harmless Served 123 and its members, employees, servers and agents from any claim, demand, loss, liability or expense, including reasonable attorneys' fees, arising out of:

• the documents or information you provide;
• your instructions, including any claim by a person served or contacted at your direction;
• your use of any information, affidavit or other work we provide;
• your violation of any law or of these Terms; or
• any payment you dispute or reverse in breach of these Terms.

This obligation does not apply to the extent a claim is caused by our own negligence or misconduct.

If you have a concern about an order, an invoice or a charge, email info@served123.com with your order details, the problem, and what you are asking for. We will respond in writing and work in good faith to resolve it.

Neither of us will begin a lawsuit or other formal proceeding until 30 days after written notice of the dispute has been given to the other. This does not apply to a claim that would otherwise be lost to a deadline, to our response to a payment dispute you have already filed, or to our collection of an amount that is past due.

Any claim against us arising from an order must be brought within one year after the order is completed, canceled or stopped, or it is waived, unless the law does not allow a shorter period.

These Terms, every order, and every dispute arising out of or relating to them or our services are governed by the laws of the State of Florida, without regard to its conflict-of-law rules, and by applicable federal law.

Any lawsuit arising out of or relating to these Terms, an order or our services must be brought in the state courts located in Broward County, Florida, including the county court's small claims division, and you consent to the personal jurisdiction of those courts. We may also bring a claim to collect an amount you owe in any court that has jurisdiction over you.

WAIVER OF JURY TRIAL. YOU AND SERVED 123 EACH KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY LAWSUIT ARISING OUT OF OR RELATING TO THESE TERMS, AN ORDER OR OUR SERVICES.

To the extent permitted by law, any claim must be brought in your individual capacity, and not as a plaintiff or class member in any class, collective or representative action.

In any lawsuit or collection proceeding arising out of or relating to these Terms or an order, the prevailing party is entitled to recover its reasonable attorneys' fees and costs, including fees incurred on appeal and in collecting any judgment.

If you are a government agency, any provision of these Terms that the law governing you does not permit you to accept, such as indemnification, a finance charge, a choice of law or forum, or a jury waiver, does not apply to you, and the rest of these Terms remain in effect.

We are not responsible for any delay or failure caused by events beyond our reasonable control, including severe weather, natural disaster, public health emergency, court or government closure, civil unrest, utility, internet or system outage, or the failure of a carrier or provider. When we know such an event affects your order, we tell you, and we resume work as soon as reasonably possible.

You agree to receive quotes, invoices, notices, affidavits and every other communication from us electronically, by email to the address on your order or through our website. You may request a paper copy of any document by writing to info@served123.com (postage may be charged), and you may withdraw this consent for future orders by telling us in writing. Electronic acceptance, including by payment or by email, has the same effect as a handwritten signature.

You agree that our electronic records of your order, including emails, invoices, payment records, field records and attempt reports, may be used as evidence of the order, of your acceptance of these Terms, and of the work we performed.

Notices to us must be sent to info@served123.com. Notices to you will be sent to the email address on your order and are effective when sent. Please keep your email address current and check your spam folder for our messages.

Legal process directed to Served 123 LLC must be served on its registered agent, as listed with the Florida Division of Corporations, and is not accepted by email.

We may revise these Terms at any time by posting the revised version here with a new effective date. The version in effect on the date you pay an invoice governs that order. Your next order after a revision is governed by the revised Terms.

• Entire agreement. These Terms, the documents they incorporate and your invoice are the entire agreement between us regarding your order, and replace any earlier discussion. A change is effective only if it is in writing from Served 123. Nothing said by phone changes these Terms.
• Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms will remain in effect.
• No waiver. Our failure or delay in enforcing a right is not a waiver of it.
• Assignment. You may not assign your rights or obligations under these Terms without our written consent. We may assign ours to an affiliate or a successor to our business.
• Independent parties. We perform our services as an independent contractor. These Terms do not create a partnership, joint venture, employment, fiduciary or agency relationship, except the limited authority described in "Limited Authority for Domestication Paperwork".
• Third parties. Our members, employees, servers and agents may rely on the limitation of liability and indemnification sections. No one else has rights under these Terms.
• Survival. Every provision that by its nature should continue after an order ends will continue, including payment, refunds, billing disputes, the non-solicitation of our servers, confidentiality, limitation of liability, indemnification, dispute resolution, governing law and attorneys' fees.
• Headings. Headings are for convenience only. "Including" means "including without limitation".