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Court Document Retrieval FAQ


You send the court and the case. Served 123 LLC deals with the clerk — dockets, pleadings, orders, judgments, transcripts and certified copies, pulled from local, state and federal courts and returned as a searchable PDF checked against the docket.

50 States, D.C. & Puerto Rico Local · State · Federal + PACER Retainer Copy costs reconciled NAPPS Member since 2023

What you pay, and to whom

Two components, kept on separate lines. One is ours and quoted up front; the other belongs to the clerk and is reconciled against what the court actually charged.

Ours
The service fee

Covers working that court's own retrieval procedure and returning the file checked against the docket.

Across local, state and federal courts including PACER. Quoted in writing at intake — current starting figures are on the pricing page.

The court's
Clerk copy & certification charges

These belong to the clerk, not to us. They run through a court copy costs retainer set with your quote for your specific request.

Nothing is pulled until you approve. Afterwards it is reconciled against the actual charges — under, and the difference is refunded; over, and you are billed the difference.

Contact & Intake

Send the court, the case information, and the document you need. Online intake is open at any hour.

Email
info@served123.com
Email your request
Phone
(800) 321-2377
Call (800) 321-2377
Send the instructions exactly as you want them worked. The pull follows the court, case and document you specify, so precision at intake is what gets you the right record. You can also reach the team here.
What The Pull Runs On

Your instructions, worked as given.

  • The court and county you specify
  • The case, by the details you give
  • The document you want pulled
  • The certification you want on it

The Basics

What is court document retrieval?

You send the court and the case. We deal with the clerk.

Dockets, pleadings, orders, judgments, transcripts and certified copies, pulled from local, state and federal courts and returned as a searchable PDF checked against the docket — regular or clerk-certified, whichever the next step actually needs.

What can you retrieve?

  • Case dockets / registers of actions — every entry, every date, nothing truncated
  • Pleadings & motions — with the exhibits and attachments filed with them
  • Orders & judgments — rulings, decrees, final judgments
  • Court transcripts — hearings, depositions on the record, trial
  • Exhibits & filed attachments — including oversized and lodged items the portal won't serve, where the court will release them
  • Probate & family records — estates, guardianships, decrees
  • Federal filings — district, bankruptcy, circuit, through PACER
  • Certified copies — any of the above, under the clerk's seal

Which courts do you cover?

All 50 states, D.C., and Puerto Rico — local and county courts, state trial and appellate courts, and the federal system.

The procedure is specific to each clerk's office, so it's confirmed for your court at intake rather than assumed. Small rural and specialty courts can have limited hours or restricted public access; where that affects your request you're told at quote, not afterwards.

What identifiers do you need?

It depends on the record:

  • A docket — court and county, plus either the case number or full party names and an approximate filing year
  • A pleading — case number and docket entry number, or a description precise enough for the clerk to identify the filing
  • A transcript — case number and hearing date; judge or courtroom helps when several matters were heard the same day
  • An exhibit — the filing it belongs to, and the exhibit letter or number if you have it
  • Probate — county and the decedent's or party's full name; many are indexed by name alone
  • Federal — district and case number, or party name and district; bankruptcy also takes the chapter
The pull is worked from the instructions you give. Retrieval stalls on missing or imprecise identifiers more than anything else, so the more exact your instructions, the more likely they return the record you actually want.

Certification

What is the difference between a regular copy and a certified copy?

A regular copy is a reproduction of the filing.

A certified copy bears the clerk's seal and certification language attesting that it is a true and complete reproduction of the document on file. Wet-signature originals are mailed where required.

How do I know which form of certification I need?

Tell us what the document is for. Filing, evidence, recording, or use in another state each carry different requirements — and that is what decides the form of certification, rather than picking off a fixed menu.

Orders and judgments in particular are certified under the clerk's seal when the downstream use requires it, so say up front whether you need it for filing, for recording, or for out-of-state recognition.

Can PACER give me a certified copy?

No. PACER returns the docket or the filing, but it cannot issue certified copies — those are coordinated through the clerk's office directly.

Worth knowing before you plan around it. For federal work, send the district and case number, or the party name and district; bankruptcy also takes the chapter if you know it.

Can you retrieve records for an apostille?

Tell us at intake that the record is going abroad. Certification for foreign use is a different requirement from certification for filing, and getting that wrong means retrieving the document twice.

Apostille and authentication is a separate service that can pick the document up once it's retrieved.

Access & Limits

Can you retrieve sealed or restricted records?

Sealed and restricted records require court authorization separate from our retrieval work.

If you hold an order unsealing a document, or you qualify as an authorized requestor, we can retrieve under that authority — send the order with your request.

We won't attempt to access records without proper authorization. Obtaining that authorization is a legal step, and Served 123 LLC is not a law firm.

Do all courts release everything to anyone?

No. Some courts restrict particular record types, keep older files off-site, or release certain documents only to a party or their counsel.

That's checked against the specific court at intake, and you're told before you commit rather than after — which is the whole point of checking first.

What if the pull returns no document?

You're told what was requested and what the court returned.

The service fee covers making the pull, not the outcome of it. Where the instructions don't produce a document — for want of a record, or for any other reason — the service fee is due in full.

Court copy charges are a separate matter. The retainer is only ever drawn down against charges the court actually raised, so a pull that returns nothing draws nothing against it.

Cost & Timing

What does court document retrieval cost?

Two components.

  • The service fee — ours. Quoted in writing at intake, across local, state and federal courts including PACER.
  • Clerk copy and certification charges — the court's. These run through a separate court copy costs retainer, set with your quote.

The retainer sits on its own line, apart from the service fee, so you can see which number belongs to whom. Current starting figures are on the pricing page.

How does the copy-cost retainer work?

It's set with your quote for your specific request, before anything is drawn against it. Nothing is pulled until you approve.

Once the work is done it's reconciled against the actual clerk charges:

  • If they ran under the retainer, the difference is refunded to you
  • If they ran over, you're billed the difference

Clerk charges vary by court, document type and certification level, which is exactly why they're handled this way rather than guessed at in advance.

How long will my retrieval take?

It depends on the court, the document, and how that clerk's office actually operates. Some publish dockets to public terminals only. Some require in-person inspection of the physical file. Some take email requests. Some want fee tender by mail.

Turnaround is confirmed in writing with your quote, before anything is run — rather than quoting a window that can't be held.

How does an order run?

01
Your instructions
The court, the case, and the document you want pulled — worked as given.
02
Quoted in writing
Scope, the court copy costs retainer and turnaround together — not one now and the rest later.
03
You approve
Nothing is pulled and nothing is drawn against the retainer before that.
04
The pull runs
Through that court's own process, and the file comes back checked against the docket.

How does the retrieval itself work?

By that court's own process — a runner, in-person inspection of the physical file, or the e-filing portal, whichever that clerk actually uses.

Older matters and courts that keep files off-site get worked the way those courts require, rather than through one assumed method that happens to suit us.

Getting Started

What do I receive?

A searchable PDF, checked against the docket — certified under seal where you asked for it. Wet-signature originals are mailed where required.

Pleadings come with the exhibits and attachments filed with them, checked against the docket entry so you can see nothing is missing. That check is the part that matters; an e-filed copy that quietly dropped its exhibits looks complete until it isn't.

Can you order court transcripts?

Yes — through the court's own reporter process. Send the case number and the hearing date; the judge or courtroom helps when several matters were heard the same day.

The reporter's fee is confirmed before the order is placed, because transcript pricing is set by the reporter rather than the clerk.

How do I place a retrieval order?

Send the court, the case information, and the document you need:

Submit what you have and the rest gets confirmed. A written quote comes back covering scope, the court copy costs retainer and turnaround, and nothing is pulled until you approve it.

Why Served 123 LLC for Retrieval

Your instructions, worked through that court's own process, and returned checked against the docket.

Each court's own procedure. Runner, in-person inspection, or e-filing portal — whichever that clerk actually uses.
Worked to your instructions. The court, the case and the document you specify — pulled as given, not reinterpreted.
Court copy costs run through a retainer and are reconciled after — on its own line, apart from the service fee.
Checked against the docket. Pleadings come with their exhibits and attachments, so you can see nothing is missing.
Local, state, federal and PACER across all 50 states, D.C. and Puerto Rico — the procedure confirmed for your court at intake rather than assuming.
Straight answers on dead ends. Where a pull returns nothing, you get what was requested and what the court returned.
Need court documents pulled?
Send the court, the case and the document. Scope, the court copy costs retainer and turnaround come back in writing before anything is run.